Job Description

The company is looking for a high performing Customer Acquisition Manager (Steel Sales ) to help meet customer acquisition, onboarding and revenue growth targets with a strong orientation in digital and metric driven analytical approach.

He/She will be responsible for leading and managing a team of Field Sales associates to manage the client funnel and conversion ratios, He/She would also be directly interacting with MSMEs to sharpen understanding of their requirements & buying behavior, enriching client profiles for targeted selling (onboarding). The candidate will also be required to close first few sales to the on-boarded MSMEs. Interaction with distributors, building relationships, understanding and keeping abreast of market dynamics and effective feedback loop are important aspects.

Roles & Responsibilities:

• Achieve new customer acquisition (Registration and Onboarding) target
• Build and promote strong and lasting relationships with newly on boarded customers to ensure repeat purchase on the platform
• Market intelligence inputs for pricing, activation, design and execute plan for field actioning and prioritization for business generation
• Enrich and maintain customer profile and ensure accuracy in CRM
• Work hand-in-hand with customer success team for smooth transition of clients for repeat sales with minimal drop outs.
• Assist customers through their credit application journey
• Understand, categories and analyze reasons for non-conversion and lead generation to conversion ratios and provide feedback
• Provide structured and specific feedback to category and product teams for prioritizing category expansion and product development

• Engineer+ MBA from premier institute. Selective very strong candidates with relevant experience without MBA may also be considered.
• 2-5 years of customer acquisition & sales experience in Steel Sales
• Experience in interacting with CXO level, meeting customer needs, building customer relationships and knack for closing sales
• Strong communication & interpersonal skills
• Self-starter and driven
• Language Skills: fluent in English & Tamil