Cluster Head Sales & Service Internet/online
Job Description
Cluster Head - Sale & Service
Key Success factors for an Individual :
- Customer Champion at Heart
- Strong team leader
- Self-starter who likes to build deep process & product understanding
- Problem Solutioning approach
What the Role offers :
- Managing and developing 50-60 direct and indirect team members
- Direct Revenue ownership for 8k+ customers
- Building and driving best-in-class servicing practices
Key Responsibilities :
- Client Experience - Leading the servicing cluster and ensuring a wow client service experience
- Revenue - Owning the P&L for the entire cluster, and looking for newer opportunities to drive revenue maximization and higher upsells
- Team - Build and drive highly motivated teams
- Feedbacks - In-depth client interaction and process insights gathering to share process and product feedbacks with internal stakeholders
- Solutions - Data and feedback-based insights driven approach to design and implement innovative servicing solutions
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Job Detail
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Job IdJD3009415
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationNoida, Uttar Pradesh, India
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EducationNot mentioned
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ExperienceYear