Job Description

We help the world run better Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.Apply now!
Job Title, Summary and Role Information
We are looking for highly ambitious Cloud Operations Engineer to join our exciting journey in building next generation Integration Solutions. You will have opportunities to work on cutting edge technologies like Microservice based applications and containers.

• Contribute and gain experience in operating enterprise scale cloud applications, primarily focussed on customer onboarding and infra cost topics.
• Actively drive customer escalations, 24x7 Operational topics, expert Live site handling, providing on-call support during off-business hours
• Perform manual data clean-up (wherever required). Work with AEs, Dev teams, PM to clarify on the contracts, and manually eliminate over-provisioned tenants.
• Regularly check to identify and eliminate redundant resources. Perform manual clean-ups (runtime, DBs, accounts, tenants etc).
• Actively drive ITIL best practices to achieve operational excellence and efficiency in customer onboarding (provisioning, decommissioning, contract management etc)
• Publish management reports

Role Requirements

• BE/B Tech/M Tech/MCA
• Strong analytical and problem-solving skills
• 4 - 8 years of relevant Industry & Domain experience as Cloud Operations engineer
• Familiarity with at least one cloud solution such as SAP BTP, Amazon, Azure or Google
• Experience working with customer contract management (technical onboarding/offboarding, migration, termination etc)
• Experience with project management (like customer onboarding, migration etc).
• Ability to confidently communicate with different layers of the management
• Strong customer focus, service minded, and experience in handling customer escalations

About the Team SAP Integration Suite is the Integration solution of choice based on SAP Business Technology Platform. With more than 10,000 customers and counting, it is one of the most successful cloud services from SAP #DevOpsT2
We build breakthroughs together SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together. We win with inclusion SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training. EOE AA M/F/Vet/Disability: Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor. Requisition ID: 346390 | Work Area: Software-Development Operations | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.