Job Description

Target Achievement (Sales)

• Responsible for overall Brand Revenue of the centre (Test prep/Admissions/ELT/Online/ Others).
• Execute target achievement plan for all products.
• Responsible for sales funnel management by ensuring tracking of all Leads & maximizing conversion percentages by efficient team management and channel utilization.
• Support the marketing team in execution of activities that will generate leads to the centre.
• Build and maintain rapport with school counsellors and TPO of colleges.
• Be available for customer house calls, online calls and second level counselling in support of omnichannel customer experience and support the sales team with Closures.
• Maximize multi-product Sales and encourage capturing of upsell and cross sell opportunities.

Customer Satisfaction (Service)

• Ensure CSAT achievement as per defined framework, by providing quality delivery.
• Support Admission Advisor by handling escalated Admission Service Customers.
• Ensure all customer grievances are promptly attended to and customer complaints are closed within SLA.

Operations

• Optimise batch planning in collaboration with Operations manager and faculty.
• Manage daily operational activities and infrastructure arrangements.
• Ensure SOP compliance across functions.
• Accurately maintain and report MIS on NAV.
• Ensure inventory management, optimisation and timely distribution.

Centre & Team Management

• Support Regional Manager in ensuring talent engagement & retention.
• Work closely with regional operations and BD team for local implementation of plans.
• Facility Management and Centre administration for smooth business continuity.
• Participate in self and team development through training and certification, as per plans.
• Take care of upkeep of the centre, including infrastructural issues and timely escalate to the concerned, as necessary.

Job Type: Regular / Permanent Salary: 9600,000.00 - 9800,000.00 per year Benefits:

• Health insurance
• Life insurance
• Provident Fund

Schedule:

• Day shift

Supplemental pay types:

• Performance bonus

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