Call Center Manager

Year Coimbatore, Tamil Nadu, India

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We are expecting min 4 years of experience candidates for the role of Call center managerCall Center Operations Manager Job Responsibilities

Recruits, selects, hires, and trains new call center personnel and prepares them to respond to customer questions and complaints.
Prepares call center performance reports by collecting and analyzing call agents' data.
Evaluates individual performance reviews and overall team effectiveness with upper management.
Helps call agents with challenging customer service issues.
Monitors team performance and provide tools if necessary.
Determines call center operational strategies by evaluating team results and objectives.
Maintains and improves call center operations by monitoring system performance and identifying and resolving problems.
Presents monthly and annual call center action plans and objectives.

Call Center Operations Manager Qualifications and Skills

Excellent understanding of technology, software applications, and phone and computer systems
Advanced customer focus and customer service skills
Exceptional training and coaching skills to motivate employees
Great verbal and written communication skills
Ability to remain calm and in control of a situation
Education and Experience Requirements
Any Degree or Equivalent
4+ years' experience working in a call center

Job Type: Full-timeSalary: ?25,000.00 - ?45,000.00 per monthJadwal:

Ability to commute/relocate:

Coimbatore, Tamil Nadu: Reliably commute or planning to relocate before starting work (Required)

Education:

Experience:

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+91 7867095809

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