Cec Subject Matter Expert Vrm Branch Banking Vrm
Job Description
: Job Role :
Manage the K-VRM desk. Ensure all request received are actioned within TAT.
Maintain & release K-VRM dashboard.
Manage the VRM inbound helpline, both mapped & unmapped customers.
Assist the team coach with OJT incase batch
12 officers.
To take customer escalations on calls taken by new officers.
Ensure workstation and system IDs readiness.
Adherence to Information Security norms & quality process norms.
To be aware of and comply with any updates about the process
Graduate
Minimum 1.8 Yrs experience with Kotak's contact center and excellent on product/process knowledge
Minimum Rating of P3 in the appraisal
Excellent communication skills - Verbal & Written
Flexible to work 24/7 (For Females: 7AM till 8PM) including Sunday/holidays
Good listening skills and strong communication abilities.
Be Confident and willing to learn with a flair for knowledge. Possess an upbeat, positive can-do attitude & works with integrity
Team Player, collaborative Self-motivated person including the ability to act as a role model within the organization. Should be able to establish rapport quickly with peers, managers & customers
Same Posting Description for Internal and External Candidates
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Job Detail
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Job IdJD2920659
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationThane, Maharashtra, India
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EducationNot mentioned
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ExperienceYear