Job Description

• 2+ years experience in program or project management
• 2+ years of people management experience.
• Experience leading process improvements

• 
  An understanding of and passion for e-commerce
• Work experience is preferred (5+ years) with 2+ years of people management experience.
• Relevant experience in Operations with exposure to Sales, post sales, Account Management, and Business Development in managing B2B Business accounts will be an added advantage
• Exposure to retail buying, retail planning & allocation, product/project management, marketing or e-commerce will be a plus
• Proven analytical skills and demonstrated ability to manage the business “by the numbers”.
• Excellent written and oral communication and presentation skills. Ability to express thoughts logically and succinctly. Demonstrated active listening skills, highly consultative and solutions-oriented
• Operate in a fast-moving and sometimes ambiguous environment with full control and responsibility of achieving business objectives
• Develop original ideas, approaches, and solutions to typical, unusual or difficult situations or problems
• Ability to work in teams and ultimately focus on delivering results with high standards
• Attention to detail and capability to work on multiple projects in parallel

Job summary
About Amazon.com
Amazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform. Amazon's evolution from Web site to e-commerce partner to development platform is driven by the spirit of innovation that is part of the company's DNA. The world's brightest technology minds come to Amazon.com to research and develop technology that improves the lives of shoppers and sellers around the world.




About the Role
Catalog Manager
As a part of RBS Retail Efficiency Team, you will have the exciting opportunity to help shape and deliver on a strategy for Vendor Manager Time saving for Amazon Retail. RBS Retail efficiency team is looking for a bright, customer obsessed, driven, and creative candidate to join our team. You will interface internally with leaders of our Retail Vendor Management teams, Stakeholders and product organizations. You will be responsible for all aspects of the vendor’s business with Amazon. You will engage directly with multiple internal teams to optimize the product line for key manufacturers (vendors) on Amazon.com. In this role you will be focused on the strategic and operational aspects of managing the customer relationships with our vendors. You will conceive, create and analyze a wide range of scalable opportunities focused on improving efficiency for retail operations. Also you will look into strategic and operational aspects of their business with Amazon, root cause analysis of issues and opportunities affecting the vendor’s business. You will be responsible for the team deliverables and developing and grooming talent within the team.
Responsibilities Include

• Success will be measured by the performance of your internal teams on input metrics and impact on vendor mangers on creating a great customer experience.
• Partnering with the Vendor Management Team and managing the VM relationship.
• Build communication channels at all levels, set proper expectations, provide clear status communications, and manage towards a growth plan for the program.
• Build and execute on a strategic account plan that delivers on key business opportunities for Amazon
• Work with internal Amazon teams to improve operational aspects of their business in providing a great experience
• Conduct deep dive analysis on the handled issues for the Vendor Managers and publish recommendations to them.
• Provide thought leadership around planning, roadmaps and execution
• Establish long term partnerships with key vendor partners for the group of vendors handled
• Support the launches of new programs, categories and features.

Key job responsibilities
Success will be measured by the performance of your internal teams on input metrics and impact of creating a great Vendor Manager experience.

Partnering with the Vendor Management Team and managing the vendor relationship by championing the vendor’s needs at Amazon

Build strong communication channels at all levels, set proper expectations, provide clear status communications, and manage towards a growth plan for the program

Build and execute on a strategic account plan that delivers on key business opportunities for Amazon

Conduct deep dive analysis on the handled issues for the vendors and publish recommendations and action plans based on data to improve vendor manager experience

Provide thought leadership around planning, roadmaps and execution

Establish long term partnerships with key vendor managers for the group of vendors handled

Support the launches of new programs, categories and features.

Team metrics management (Productivity, Image/Video Coverage, Quality Score. etc.)

Process improvement and Kaizen to up and downstream process

People management (Recruiting, Resource utilization management, individual performance management, floor control and retention)

Transition Project management (Opportunity seeking, Requirement analysis, Solution development and presentation, resource/cost/time planning and managing)

About the team
About Amazon.com
Amazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform. Amazon's evolution from Web site to e-commerce partner to development platform is driven by the spirit of innovation that is part of the company's DNA. The world's brightest technology minds come to Amazon.com to research and develop technology that improves the lives of shoppers and sellers around the world.

• Exposure to back office operations, escalation management and troubleshooting environments and exposed to problem solving over emails/phones
• Experience in managing high priority queues
• Intermediate to Advanced Excel and excellent stakeholder management skills