Job Description

DESCRIPTION Retail Business Services (RBS) supports Amazon\'s Retail business growth WW through three core tasks. These are (a) Selection, where RBS sources, creates and enrich ASINs to drive GMS growth (b) Defect Elimination: where RBS resolves inbound supply chain defects and develops root cause fixes to improve free cash flow and (c) supports operational process for WW Retail teams where there is an air gap in the tech stack. The tech team in RBS develops automation that leverages Machine/Deep Learning and human workforces to scale execution of the tasks. As an Application Engineering Manager, you will be responsible for leading a growing team of application engineers, which 1) implements solutions to automate retail processes using an underlying software platform. This requires the application engineers to code integrations across disparate Amazon systems and 2) maintains product by configuring/scripting new client on-boardings, handling production tickets and creating automations to monitor the health. You will work closely with developers, software development managers, program managers and business teams for unblocking tech integrations and supporting global launches/expansions of our programs. Key job responsibilities We are looking for candidate who will lead a team supporting Program and Operations managers who need assistance building and deploying their use cases on our platforms. You will lead and grow an established technical support team to ensure that customer issues are resolved quickly, develop automation and self-service tools, and partner with our development teams to improve the quality customers\' experience. BASIC QUALIFICATIONS BS in Computer Science/Engineering or equivalent industry experience. 10+ years of development/technical support experience. Out of which 2+ years should be into development as an IC or manager. 3+ Years of team management experience. Excellent verbal and written communication skills. Strong debugging/troubleshooting skills. Ability to solve complex problems independently. Strong understanding of support processes - SLA,handling tickets, monitoring, processes and metrics. Proven ability to write scripts and automation. Understanding of the complete deployment life cycle from design, build, test and deploy. PREFERRED QUALIFICATIONS Knowledge of one high level programming language Hands on experience in Cloud technologies. Experience with system design

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