Job Description

Job Title - Business Support Officer Location - Mumbai, India Job model - Hybrid Your mission To Provide the Regional Sales Managers and others within the Sales dept. with sales support, operational advice, and to act as first point of contact with people inside and outside the organization. Your key responsibilities First point of contact for customers regarding Sales Support requests. Handle information, documentation, questionnaires, enter CRM cases regulatory/quality requests and follow up including reminders. Handle incoming communication (telephone calls, mails, requests, ), forward messages to the right people according to priorities, secure follow-up and check deadlines. Interact with internal functions at local and HQ level to ensure required support, Handle all sample requests and follow-up. Coordinate and follow-up all customer complaints to ensure resolution and closure in best delay- I-CCR tool. Screen, prioritize and retrieve relevant information to support the Sales team. Manage Sales Contract, Document Signatures (DSM side), contract storage and annual contract pricing quotation creation when required. Contribute to projects implementation including regional ones. Attending internal meetings. Co-ordinate rebate approval (when required). Review and analyze forecast. Support in CRM use and data hygiene. Support new Accounts setup and maintenance in SAP via QUADS. Support and onboarding customers to DSM Customer Portal. IBP forecast. Sales data in NWP/Power BI We bring A rich history and a promising future of bold scientific innovation and passionate creation with our customers A space to grow by encouraging and supporting curiosity and an open mindset A culture that prioritizes safety and well-being, both physically and mentally The opportunity to work for a company where sustainability is much more than a claim and is core to our strategy and purpose A flexible work environment that empowers people to take accountability for their work and own the outcome Barrier-free communities within our organization where every employee is equally valued and respected - regardless of their background, beliefs, or identity You bring At least 5 years\' experience in Support functions with Customer interactions in business context (Multinational company structures will be a plus). Excellent skills in MS Office (Word, Excel, PowerPoint, Teams and Outlook). ERP and CRM database experience (SAP / Dynamics 365 CRM will be a plus). Open to learn and use new systems and tools. Financial sales analysis experience would be a plus. Fluent in English (additional languages are a plus). Equal Opportunities Commitment dsm-firmenich is fully dedicated to inclusion because when people feel engaged and empowered, their creativity and innovation drives unprecedented progress. We aim to build a workplace where opportunity really is equal, so everyone can thrive. We do not discriminate: there\'s a place for everyone at dsm-firmenich. dsm-firmenich is an Equal Opportunity and Affirmative Action Employer. dsm-firmenich people are as diverse as our customers. For us that includes a commitment to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant\'s race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law. We are committed to providing reasonable support for disabled applicants in our recruiting process. Should you need assistance, and are comfortable to share this, please let us know. About dsm-firmenich As innovators in nutrition, health, and beauty, dsm-firmenich reinvents, manufactures, and combines vital nutrients, flavors, and fragrances for the world\'s growing population to thrive. With our comprehensive range of solutions, with natural and renewable ingredients and renowned science and technology capabilities, we work to create what is essential for life, desirable for consumers, and more sustainable for the planet. dsm-firmenich is a Swiss-Dutch company, listed on the Euronext Amsterdam, with operations in almost 60 countries and revenues of more than 12 billion. With a diverse, worldwide team of nearly 30,000 employees, we bring progress to life every day, everywhere, for billions of people. Please note this is a direct search led by dsm-firmenich. We only accept applications from candidates, not from agencies nor subject to agency\'s fees, percentages or similar. Our application process Interested in this position Please apply online by uploading your resume in English via our career portal. For further information, please contact Shilpa Rayabaram, Talent Acquisition Team ([HIDDEN TEXT]) #ext

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