Job Description

In this role, you will:

The Business resiliency officer is responsible for developing, maintaining and testing the Payments Operations business continuity program. The officer will support all business plan activities necessary to enable the Organization to manage a crises event as well as meet compliance requirements for BCP planning. The positions primary goals will be to identify, document and test business needs against the company infrastructure and identify recovery strategies and gaps.

Primary Responsibilities
Work with all functional business areas to develop and maintain I&P Payments Ops wide BCP program that addresses the business recovery and emergency response management.
Liaise with the enterprise Payments Ops BCP coordinators to develop effective working relationships and documented BCP plans
Liaise with the key infrastructure teams to identify gaps, set recovery time objectives / maximum tolerable down times, and convey business needs and expectations
Hold business plans to enterprise BCP goals and challenge business leaders on identification of critical functions and needs
Design and outline BCP goals, objectives and scope for business plans and crisis management

Support and assist in the development of BCP planning and goals
Report to the Business Leadership and the Business Control Leadership and define on-going goals, objectives and initiatives
Support the Business Risk and Control Director in aligning all BCP planning, initiatives and goals with organizational goals and infrastructure capabilities
Identify and make recommendations for change and adaptation to meet the needs of the business
Identify and make recommendations for solutions to infrastructure obstacles and business challenges

Develop and execute the maintenance and testing programs for all business plans, websites and other information / communication tools
Direct and supervise plan maintenance processes and execution

Execute on the plan as it pertains to communication tool requirements during a crisis
Identify and recommend enhanced plan maintenance strategies that remain flexible to organizational growth, change and resource capabilities
Design and facilitate tests and exercises on the business plans and crisis management execution

Facilitate and support the execution of the plans at the time of crisis event
Lead and facilitate execution of the plan and support plan navigation for the business at the time of an event
Support Business Leadership and the Business Control Leadership with critical components of the plan in order that they can make critical decisions
Provide visibility and report to the Business Leadership and the Business Control Leadership on the critical functions, individuals and infrastructure within the business plans
Should be able to represent Payments Ops in various global and local Business continuity forums within the bank, put forth ideas and provide credible challenge and critical analyses
Special Requirements
Ability to work nights and weekends during a crisis event
Ability to travel 20 PERCENT

Certification(s) required/Preferred

Certified Continuity Planner
CBCI
CBCM
CBCP

Educational qualification
B Com, BBM, MBA, M Com with Business, Finance, Banking, Accounting, Economics/Law/Legal as preferred major subject.

Preferred Experience

Knowledge of LDRPS / ORS/ERS, Crystal Reporting a plus
5 year managing business continuity within an organization
Knowledge of technology and business concepts, life cycles and processes
Strong verbal and written communication skills
Self-starter with the ability work with a great degree of autonomy

Span of Control

Ability to manage virtual teams

Generic Skills required:
Ability to develop and foster partnerships and influence change
Adaptable to a dynamic work environment with multiple priorities and strict timelines and able to organize for responsiveness and efficiency
Proven ability to work within a team environment as well as individual accountability
Understanding of US banking regulatory requirements
Sound verbal and written communication, English proficiency and ability to articulate and present
Utilizes domain expertise (SME) in resolving process related queries
Leverages business knowledge to manage one area of business
Demonstrates an excellent knowledge of MS office
Exhibits solid numerical and detail oriented skills
Able to multi-task to accomplish tasks effective
Applies product/domain knowledge to improve/add value to the processes

Functional Competency:

Analyzes data and identifies gaps
Exhibits the ability to manage multiple tasks under pressure
Demonstrates a good understanding of multiple programs and policies
Demonstrates a keen eye for detail. and provides constructive feedback on identified issues
Identifies issues/ shortcomings in any of the Programs / Projects
Exhibits solid numerical and detail oriented skills
Analyzes & interprets various data to prepare reports to accommodate the business needs
Applies product/domain knowledge to improve/add value to the processes
Leverages business knowledge to manage one area of business
Disseminates knowledge of business policies and procedures

Behavioral Competency:

Make a significant contribution toward achieving team goals through knowledge and skills
Generate creative solutions by bringing together the most talented people
Make constructive efforts to change and improve based on feedback from others
Consistently meet or exceed commitments
Maintain high standards of performance, integrity and honesty
Communicate clearly and concisely
Lead by example
Use technical knowledge to help team members troubleshoot problems
Encourage alternative approaches and new ideas
Create a culture of innovation and learning that drives individual development
Set measurable standards of excellence for yourself and the team
Take personal responsibility for outcomes
Use strong writing and verbal skills to communicate facts, figures, and ideas to the management
Have a personal style that helps to positively motivate the team
Act as a coach or mentor to facilitate learning from experience
Deal effectively with people in order to get work accomplished
Education: MBA/ PGDMr r r r r r r BBA/ BBM/ BBS
Industry: Financial Services/Stockbroking, Banking

Skills Required