Job Description

How would you like to team up with colleagues from the Americas, Europe, and Asia? We call ourselves Guardians, and there are over 1800 of us across the world. We understand that each one of our Guardians is unique, each with their own style of working. Our \xe2\x80\x98Work in Any Way\xe2\x80\x99 model means you\xe2\x80\x99ll have the freedom to choose where and how you work best.

The role in a nutshell :
As a Business Support Analyst , you will be Responsible to Manage and ensure accuracy of GEO data within systems and internal Financial Tools. Also supports management of GEO tickets and escalations.

How you will make a difference

• Assist in creation and maintenance of client accounts such as Debtor codes, Creditor/Supplier codes and Contract codes and ensure all the other details are mapped with these codes.
• Collaborates with Product and Development teams to push for automation and process efficiency in all areas.
• Helps develop reports and analysis to drive GEO Onboarding decision making with regard to financial profitability, go-live estimations, and reduction of churn.
• Conducts data cleaning to rid the system of old, unused data, or duplicate data for better management and quicker access.
• Liaise with customers or other departments to manage data queries.
• Ensures master data integrity in key systems as well as maintaining the processes to support the data quality.
• Work collaboratively with departments such as Finance, Operations and Sales.
• Manages operational escalations via tracking and reporting to ensure timely completion.
• Create and track business reporting to support company goals/metrics.
• Responsible for Ticket Management/Gatekeeping (assigning tickets to proper queue, identify trends that can be automated, meet SLAs)
• Other tasks associated with supporting the business.
• Providing reporting on Global Unity approver setup per client/worker as needed.
• Setting up new internal users and managing the GEO specific roles within the system.
• Creation of new legal entities as and when required (if new local markets are established or new ICE partners are engaged with).

What will give you an advantage :

• General knowledge of GEO business; experience with HR, payroll processing controls, or compliance standards
• Must be able to demonstrate problem solving and analytical skills.
• Ability to prioritize own workload to meet targets, while maintaining flexibility as those priorities may change quickly
• Ability to convey complex ideas/changes in an easy-to-understand manner.
• Ability to work in a fast-paced environment subject to strict deadlines.
• Ability to communicate with multi-level audiences, from ends users to Senior Management
• English primary language essential however other fluent language skills highly desirable
• Exceptional verbal and written communication skills
• Ability to work independently and within a team, equally well.
• Cooperative and professional attitude always
• Must have minimum 3 to 5 years of payroll, HR or BPO experience.
• Experience in multi-national shared service environment preferred.
• Experience in SOC1 compliance desirable but not essential

Why become a Guardian:
International Environment: Our teams are borderless. Interact, collaborate, discover cultures, and expand your personal network beyond your country.
Our Culture: We are nurturing a workplace where everything you do is in harmony with who you are. Where your ideas will always find their way to our leaders, and your contribution recognized.
Autonomy & Flexibility (Work in Any Way ): As a fellow Guardian, you will decide when, how and where you work best. We value results, not working hours.
Learning: Even though perfection is impossible to reach, we support everyone striving towards it by providing you access to 2 learning platforms. Learn at your own pace, as much and whatever you need.
Valuable Experience: Wherever you go, challenges will await you. At Safeguard Global you will find the \xe2\x80\x9cright\xe2\x80\x9d challenges to hone you into the ultimate professional.

Who we are and what we do:
Safeguard Global is an international company with multiple offices across the globe. We call ourselves Guardians, and there are over 1600 of us in 25 countries.
As a Work in Any Way company which means we let you decide where and how you work we enable over a thousand organizations to hire, onboard, manage and pay employees in over 165 countries.
It\'s all about the people. First, we hire the best talent from across the globe, thus allowing you to learn about new cultures and interact with many different people worldwide. We also invest in efficient tools and balance a combination of agile technologies, in-depth local market expertise, and excellent service.
For more information about our solutions, visit:
www.safeguardglobal.com


Next Steps:
To apply, please click on the following link. We wish you all the best with your application. Should your application meet the requirements of the position we will be in touch.
At Safeguard Global, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and Guardians.