Job Description

Company Description

For over 10 years, Zscaler has been disrupting and transforming the security industry. Our 100% purpose-built cloud platform delivers the entire gateway security stack as a service through 150 global data centers to securely connect users to their applications, regardless of device, location, or network in over 185 countries protecting over 3,900 companies and have detected 100 Million threats/day.

We work in a fast-paced, dynamic and make it happen culture. Our people are some of the brightest and passionate in the industry that thrives on being the first to solve problems. We are always looking to hire highly passionate, collaborative and humble people that want to make a difference



The Business Support Analyst will report to the Team Lead, CPQ Support As a Business Support System Analyst within the Sales Automation team, you will be responsible for managing and supporting System Tasks, Initiatives, and Projects that support our Go To Market and Sales Execution Strategy.

Zscaler has spent years building ground-breaking technology that's improving the security postures of enterprises around the world. And while engineering teams have been building great Zscaler products, our G&A teams have been building Zscaler into a great company. The members of our GA teams have been working together to recruit the right people, create the right culture and environment, and build a solid financial and legal foundation-all of which has brought us to an incredibly exciting stage with a lot of momentum driving us forward. Join us and you, too, will have the opportunity to be a part of the excitement and contribute to Zscaler's growth and success in meaningful ways.

Responsibilities/What You'll Do

? Should be well versed with product configuration , product rules , price rules and approval rules.

? Responsible for handling CPQ L2 ticket queue and ensuring resolution of tickets within SLA

? Will be owning operational CR's (Change Requests) as and when requested by business for CPQ configuration changes and to fix production issues

? Coordinate with cross functional teams like deal desk , BSA, and dev team to fix issues.

? Good to have CPQ certification and knowledge on APEX and QCP.

Should have SFDC admin experience and hands on experience with Validation Rules, Workflows, Flows , Process builder

Qualifications

3+ Years of Salesforce CPQ admin experience

Additional Information

Why Zscaler?

People who excel at Zscaler are smart, motivated and share our values. Ask yourself: Do you want to team with the best talent in the industry? Do you want to work on disruptive technology? Do you thrive in a fluid work environment? Do you appreciate a company culture that enables individual and group success and celebrates achievement? If you said yes, we'd love to talk to you about joining our award-winning team.

Additional information about Zscaler (NASDAQ: ZS ) is available at .

Zscaler is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.