Job Description

Position\'s General Duties and Tasks

In these roles you will be responsible for:

• Maintaining, analyzing, and interpreting and reporting Healthcare Payer data
• Continuously monitoring, identifying, and implementing the best practices, new tools, and methods in the field of metrics and reporting
• Creating and implementing executive level reporting strategies
• Aligning multiple organizations around difficult or complex solutions and issues in the field of metrics and reporting
• Applying a broad knowledge of application programming processes and procedures to the completion of complex assignments
• Focusing on systems architecture for global development
• Providing advanced research, analytical, problem-solving, and process improvement skills
• Pulling data to develop recurring or one-time reports.
• Maintaining databases, spreadsheets and other tools used in data analysis.
• Locating and fixing errors in reports
• Creating and delivering management dashboards and canned reports to support routine management oversight of business processes to ensure critical insight into exceptions and deliverables.
• Ensuring the highest level of support and communication is provided in an efficient and courteous manner to client, including active involvement in deliverable outputs (when necessary)
• Maintaining professional and trusting client relationships
• Effectively addressing critical client issues and escalations
• Effectively collaborating with BPO Operations Leaders, NTT Leaders to meet/exceed deliverables.
• Identifying, recommending, and implementing process improvements to increase efficiency, client service levels and financial results.

• 2+ years of experience writing complex SQL queries
• 2+ years of experience with data analysis and analytics
• 2+ years of experience with Tableau

• Experience with predictive modeling
• Hands on experience with python/R coding for data analytics
• Experience with US Healthcare payor datasets