Bpo Metrics & Reporting Senior Specialist

Year    Chennai, Tamil Nadu, India

Job Description


The responsibilities for this role include in the following areas for at least 8 years:

Technical skills

Programming - Writing computer programs and analyze huge datasets to get the answers to complex problems. They are required to write code working in languages like Java, R, Python, and SQL.

Statistical analysis - Identify the patterns in data, which also include a good understanding of anomaly and pattern detection.

Machine learning - Applying algorithms and statistical models to make a computer automatically learn from the given data.

Computer science - Apply the concepts of database systems, AI, numerical analysis, software engineering, human and computer interaction.

Data storytelling - Communicate actionable insights using data, often for the stakeholders and non-technical audience.

Non -Technical skills

Interpersonal skills - Communicate with a diverse audience across all levels of a company.

Business intuition - They also connect with the stakeholders to get a better understanding of the issues they want to solve.

Critical thinking - Application of objective analysis to the facts before coming to a conclusion.

Analytical thinking - Seeking better analytical solutions to abstract business problems.

Inquisitiveness - Looking beyond what's on the surface discovering patterns and solutions within the data

1) Operations Management: Responsible for providing actionable insights and advanced analytics to leadership while managing a high-performance team 2) Reporting, Insights & Governance: Drive Operations Reporting for Delivery & Operations Business Units for key performance indicators and governance metrics related to employees time compliance, utilization, pyramid structure, span of control and for developing intuitive dashboards for leadership consumption. 3) Support to Finance teams: Support various Finance functions from operations perspective for forecasting and budgeting 4) Continuous process improvement: Drive process efficiencies on a continuous basis leveraging technology 5) Collaboration: Work with teams who support Delivery & Operations Business Units on collaboration tools and processes to enrich user experience, compliance and drive programs to meet organization strategic goals;

Job Segment:
Business Process, Computer Science, User Experience, SQL, Java, Management, Technology

Beware of fraud agents! do not pay money to get a job

MNCJobsIndia.com will not be responsible for any payment made to a third-party. All Terms of Use are applicable.


Related Jobs

Job Detail

  • Job Id
    JD2886938
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Chennai, Tamil Nadu, India
  • Education
    Not mentioned
  • Experience
    Year