Azure Infrastructure Application Support Engineer
Job Description
Resolving L1/L2 issue of a product which was developed on Tech stack of react.js/node.js/Drupal Trouble shooting Infra issues of Azure Cloud Working knowledge with Azure DevOps tools Support & coordinate in preparing RCAs with backend support team Make configuration change or apply patch to meet customer requirements or resolve complaints Drive Product and Process Quality Improvement Minimizing Customer escalations proactively with proper customer response and updates Analysis of Issue while escalating to L3 level/SMEs Maintain Key Accounts - Governance Model and Mechanism PPI score improvement Overlook and intervene in Compliances : Case Resolution details update in the FAQ tool Meeting First response time SLA , Using Ticketing Tool and Email and work with L1, L2 &L3 team and SMEs on the same Support Ticket Reduction (Normalized as Average number of tickets per installation) Shell/Perl/Python Automation on the product/process to reduce manual efforts/misses
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Job Detail
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Job IdJD3108378
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationIndia, India
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EducationNot mentioned
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ExperienceYear