Job Description

From 5 to 9 year(s) of experience
₹ Not Disclosed by Recruiter

Hyderabad/Secunderabad, Pune, Chennai, Bangalore/Bengaluru, Delhi / NCR

Location Any LTI Location ( Chennai, Hydrabad, Mumbai, Pune, Dehli /NCR, Banglore.). Skill: MS Dynamics CRM JD : Below yellow highlighted in bold letters is mandatory Developer Offshore Technical Experience/Skills 5 to 9years of experience Role: IT Application Support Engineer (MS Dynamics CRM) Experience: 5 Years Minimum Responsibilities:

• Responsible for daily monitoring and support of UAT & production Azure Applications and interfaces
• Responsible for IT support role L3 for MS Dynamics CRM and understands ITIL best practices in maintaining multiple applications in Azure environment.
• Responsible for validating pre and post data fixes in UAT and Production environment
• Responsibilities include suggesting fixes to multiple development teams on a proactive basis to reduce the incidents/tickets
• Responsible for removing the process pain point thereby increasing the productivity of self and the support team
• Responsible for Users and access controls management, Security Certification, and roles management in Azure
• Responsible to maintain healthy metrics /SLA in the turnaround of assigned cases
• Responsible for Azure Performance resource monitoring
• Responsible for Problem-solving by troubleshooting, debugging, and log analysis
• Responsible to demonstrate the ability to recover from dissatisfied customer situations in collaboration with the team manager
• Responsible to manage change requests during downtime and uptime

Technical Expertise:

• Azure working knowledge (production deployment, DevOps Pipeline, and support of apps in Azure) is a must
• MS(Microsoft) SQL/ Azure SQL is a must
• Azure API App experience/Application supporting Azure APIs and integration is a must
• Fairly good understanding and working knowledge of IAAS (Infrastructure as a Service), PAAS (Platform as a service), and SAAS (Software as a Service)

will be a great advantage

• Overall supporting experience in Microsoft Azure Platform using Features like Cloud Services, Azure Web Apps, Azure API App,

Azure Storage, Azure Functions will be an added advantage

• ITIL Certified will be an added advantage
• Experience in .NET/C/SQL Server/Oracle will be added advantage
• Working knowledge of Service Now will be added advantage (Incident, Service requests and Change request modules)

Soft Skills

• US EST Time zone support
• Professional attributes: Good communication and writing skills in English
• Effectively communicate with different stakeholders to resolve the issues.

Role:IT Support - Other Salary: Not Disclosed by Recruiter Industry:IT Services & Consulting Functional Area:IT & Information Security Role Category:IT Support Employment Type:Full Time, Permanent
Key Skills
AzureMS Dynamics CRMSQL Azuresupport
Administration
Skills highlighted with ‘‘ are preferred keyskills
Education UG:Any Graduate

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