Job Description

Working Supervisor who supports all aspects of overseeing management Team Leads and QC staff. Responsible for managing and oversight of QC queues in work-hub, turn-times, quality, management of compliance and regulatory standards. Management of staff development and utilize the performance management model as well as monitor department attrition. Daily queue management including but not limited to: file accuracy, expected SLAs being met, and disputes. Able to remediate complicated/escalated files and scenarios without supervision. Participate in various project and feedback sessions.
Strong communication, presentation, analytical and problem solving skills, Strong understanding of mortgage documents and mortgage origination processes. Ability to communicate, motivate and foster a high-performance work environment. Individual may work directly with internal/external partners and Senior leadership throughout the Mortgage Origination cycle.
Strong knowledge of Federal and State regulatory requirements. Must have strong training/mentoring skills
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.