Job Description

Qualifications

• At least Bachelor's degree
• Willing to work in North America schedules
• May shift slightly during Daylight Savings Time

Experience

• 2+ years of experience in US mortgage loan originations
• Experience in Loan Processing process is preferred

Technical Skills

• Excellent written and verbal communication skills to communicate with internal and external parties to resolve issues
• Expertise in Mortgage concepts; Working knowledge of major US Mortgage Regulations
• Detailed understanding of all stages of mortgage originations life cycle
• Proficiency in analyzing documents like Title, Home Owners Insurance/Flood, Appraisal, etc.
• Must have had exposure to production management, work allocation, prioritization, exception handling, and process documentation
• Proficient in Microsoft Office applications (Word, Excel, and Outlook)

Key Performance Areas

• Achieve daily production targets on a consistent basis and turnaround priority reviews within the stipulated timelines
• Maintain high standards and follow all process controls with no lapses
• Handle issues and escalate to management if required
• Interact with different stakeholder to resolve process issues and play key role in adding process controls
• Suggest process enhancements, possible automations for better controls, perform periodic risk and controls analysis with the team for process risk valuation
• Proficient in organizing, priority setting, and pipeline management

Key Competencies Essential for the Job

• Ability to act independently and work in a fast paced, high production environment
• Time Management, flexibility & adaptability to changes
• Good analytical skills with attention to detail
• Coordination and team work (Internal and across teams)
• Stakeholder Management
• Exception Handling & Subject Matter Expertise, challenges status quo

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.