Job Description

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About this opportunity

The Engineer \xe2\x80\x93 FO is typically assigned to work with service quality assurance front office activities in an operations organization.

• We believe in trust \xe2\x80\x93 we trust each other to do the right things, and we believe in taking decisions as close to the product and technical expertise as possible!
• We believe in creativity \xe2\x80\x93 trying new things and learning from our mistakes. and We believe in sharing our insights and helping one another to build an even better user plane.
• We truly believe in happiness; we enjoy and feel passionate about what we do and value each other\xe2\x80\x99s technical competence deeply.

What you will do

The purpose is to take full responsibility for first level system fault restoration. The position is also responsible for configuration changes within the scope of work as delegated by work area responsible. Fault remedy requiring on site presence is dispatched to the field operation organization. The position responsible will be required:

• To work within well-defined system support guidelines.
• To prioritize faults to meet SLA/WLA.
• To investigate faults/cause related to system/network problems.
• To participate in internal technical discussions in view to improve overall network performance and make recommendations wherever possible.
• To ensure correct working methodology.
• Implement system configuration changes as per given access rights.
• Authorized for raising TT to next level of support in consultation.
• Clearing of assigned Trouble Tickets.
• Raise Work Requests towards the Field Maintenance organization.

You will bring

• Shift handling skills able to develop team member in shift
• First level service problem restoration in 24*7 shifts.
• To handle and analyze Trouble Tickets and recommend timely actions and solutions to Trouble Tickets with guidance or supervision, when vital.
• To Create WO to FM team when vital.
• Raise TT towards Second level in consultation.
• Involved in upgrade/updates of live nodes if required.
• Rollout of New Feature as per MOP
• Ability to perform under time constrains depending upon the business requirements.
• Technical and/or functional skills: Good knowledge of service networks / GSM Network / WCDMA network / service applications characteristics and capabilities; Service Performance indicators and their interpretation. Basic Knowledge of services and service applications implementation / integration processes along with Access, Core, Transport & Service Networks.

Key Qualification:

Education-

Qualifications: Degree within Electrical Engineering/Telecommunication Engineering/Computer Science/Computer Engineering or equivalent.

Experience

• Years of experience: 3-5 years
• Industry experience: Telecom

Why join Ericsson?

At Ericsson, you\xc2\xb4ll have an outstanding opportunity. The chance to use your skills and creativity to push the boundaries of what\xc2\xb4s possible. To build never seen before solutions to some of the world\xe2\x80\x99s toughest problems. You\xc2\xb4ll be challenged, but you won\xe2\x80\x99t be alone. You\xc2\xb4ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

What happens once you apply?

Click Here to find all you need to know about what our typical hiring process looks like.

Encouraging a diverse and inclusive organization is core to our values at Ericsson, that\'s why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team.

Ericsson is proud to be an Equal Opportunity and Affirmative Action employer, .

Primary country and city: India (IN) || India : Uttar Pradesh : Noida
Job details: Automated Operations Engineer

Ericsson