Job Description

About this opportunity We are now looking for an Automated Operation Engineer to analyze, prepare, implement and verify the configuration and integration of a node, network and/or system. Your scope of work could include the scenarios of introduction, upgrade expansion, functionality and capacity. Your work will in part from our customer legacy!

• We believe in trust \xe2\x80\x93 we trust each other to do the right things!
• We believe in taking decisions as close to the product and technical expertise as possible.
• We believe in creativity \xe2\x80\x93 trying new things and learning from our mistakes.

What you will do 1st LO Engineer is typically assigned to work with service quality surveillance / assurance Level 1 Operations activities in an operations organization. Role is to perform the surveillance activities and ensure that all the events on a network get escalated to the relevant function within the stipulated time period for restoration / resolution.
You will bring

• Good communication & presentation skill & customer facing experience.
• Good analytical understanding and business perspective.
• Basis knowledge of Telco Network operations and IN platform.
• Service Alarm Monitoring
• Alarm Management for the assigned Network Services
• Ticket Management
• Fault remedy requiring on site presence is dispatched timely (as per the SLA / KPI) to the field operations organizations
• Regular follow up on the events with relevant departments working on it as per the MSTOP process
• Handling functional Mailboxes
• Work towards KPI & Balanced Scorecard parameters
• Work towards the IPM parameters assigned by the Manager
• To ensure Security is implemented and maintained in accordance with Security and Risk Management directives of the organization
• Adherence to the organizational guidelines & departmental processes & procedures
• Clearing the first level Network Alarms
• Creation of Trouble Tickets
• Ticket updation and routing to the relevant department for further course of action
• Health check audits for RAN alarms.

To be successful in the role you must have:

• Technical and/or functional skills: Good knowledge of service networks / GSM Network / WCDMA network / service applications characteristics and capabilities.
• Knowledge on 3G /4G/ 5G architecture. L1 level RAN trouble shooting knowledge.
• RAN Optimization and RAN performance experience.
• Service Performance indicators and their interpretation. Basic Knowledge of services and service applications implementation / integration processes along with Access, Core, Transport & Service Networks
• Leadership skills: Not Applicable
• Language skills: Proficiency in written / Spoken English
• Values and behaviors: Ericsson Core Values / Honesty / Integrity / shall be exhibited

Key Qualification:

• Education: Academic degree, minimum on bachelor level, in engineering (IT, Telecom)
• Experience 4- 8 years in relevant telecom field.

Why join Ericsson? At Ericsson, you\xc2\xb4ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what\xc2\xb4s possible. To build never seen before solutions to some of the world\xe2\x80\x99s toughest problems. You\xc2\xb4ll be challenged, but you won\xe2\x80\x99t be alone. You\xc2\xb4ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply? Click Here to find all you need to know about what our typical hiring process looks like. Encouraging a diverse and inclusive organization is core to our values at Ericsson, that\'s why we nurture it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity and Affirmative Action employer, learn more. Primary country and city: India (IN) || India : Karnataka : Bangalore
Job details: Automated Operations Engineer Job Stage: Job Stage 4
Primary Recruiter: Jyoti .