Job Description

Job Title: Manager: Asst Manager - D&A Information & Automation Factory
Function: Data & Analytics
Location: UniOps Bangalore
BACKGROUND:
Unilever, for than 3/4th of a century, has been involved in designing products and innovations which have transformed people’s lives and help them feel good, look good and experience more out of life. As a leading fast-moving consumer goods organization, Unilever has its operations extended all over the globe.
Within Unilever, UniOps team is a global team tasked with the mission of bringing Unilever’s compass strategy of ‘doubling the business and reducing the environmental footprint to half’ to life. Unilever Operations brings together the synergy between services, technology, Data & analytics to improve the effectiveness of employees, drive efficiency and generate sustainable growth.
With a fast changing, complex, highly competitive and dynamic environment which Unilever operates in, Information is key, however, what differentiates Unilever from its competition is the Data & Analytics (D&A) Team which ensures information which is right and available at the right moment to enable quick and accurate business decision making thus making sense of the data footprint a company like Unilever creates. D&A is one of the UniOps service lines whose focus area is to fundamentally change how we deliver business information at Unilever and is primarily driven to turn complexity to simplicity to grow the business with smarter decisions. At D&A, we create information intelligence solutions that enable our customers to taste success by ensuring long term sustainable growth and profitability.
Data & Analytics is a team of enthusiastic and bright people who enable quicker & smarter business decisions while ensuring a delightful user experience across the enterprise. Placed Centrally, D&A Champions have access to a pool of talented data experts spread across six continents and work with our partners, functions, categories, and geographies to harmonise decision-making and deliver technology solutions to drive business insight.
The D&A Operations Hub located in Bangalore is the engine behind the ambition and the team comprising of more than 200 Data Experts is entrusted to deliver data & analytics at scale through a team of specialists who are accountable for delivering standard report packs, interactive reports with enhanced visualizations and insights & analytics on data. The services from this team are consumed by the leadership teams of Unilever and hence demands the highest levels of rigor and initiative.
We are looking at enthusiastic and bright candidates to become a part of this team and work closely with our partners and stakeholders to deliver superior analytical capabilities
MAIN JOB PURPOSE:
Intelligent Automation (IA) helps in automating business processes with an ambition to unlock capacity across Unilever and reduce cost of operations. The above role would be to ensure delivery of automated reports with 99.7% On Time in Full levels.
KEY ACCOUNTABILITIES:

• Accountable for the delivery of the automated reports by the team ensuring timeliness and accuracy of information
• Understand the (WF) for new/existing reports moving to production.
• Liaise with 3P vendors in delivering the automated deliveries for all Business Groups/Business Units.
• Responsible for understanding the Report and geared up to deliver ‘key’ reports manually in case of failure of the automated delivery
• Prepare performance scorecards, governance calls and participate in monthly calls with all important clients, record and issue the minutes of meeting
• Coordinate with the clients – Be the first point of contact and obtain clarifications on Change Requests from them independently
• Guide team on improved ways of working and drive a culture of process improvements for simplification and standardization.
• Review and resolve the consolidated Issue log for the team
• Review the OTIF and FTR status and streamline the process having frequent failures/issue
• Review the root cause analysis of non-delivery / errors in any of the automated reports and arrive at a permanent ‘fix’ to the issue.

KEY REQUIREMENTS:
Essential:

• 5 to 7 years of relevant experience
• Minimum of 2 years’ experience in managing senior stakeholders independently.

Education :

• Master’s degree in any stream with current technology acumen and an appreciation of SAP systems

Desirable:

• Prior experience in handling a team and managing projects would be an added advantage
• Skillset relating to, Power BI, SharePoint repository handling would be relevant

KEY INTERFACES:

• Global, Cluster and Country contacts/stakeholders.
• Business Engagement teams across Unilever
• Functional Leads across Unilever
• 3rd party service providers

OTHER SKILLS:

• Excellent communication, active listening and presentation skills and ability to communicate effectively with all levels in the organisation
• Passion for delivering service excellence; and developing a culture of “easy to do business with”, where customer’s needs are anticipated
• Highly analytical mind-set with strong ability to identify, troubleshoot, problem solve and resolve issues. Passion for simplification and continuous improvement.
• Strong interpersonal skills with the ability to collaborate with team members to understand and develop technology solutions for business needs
• Organised, strong time management skills and ability to prioritise multiple tasks in order to meet established deadlines
• Team-player who is a proactive self-starter, with the ability to work independently
• Ability to influence team members to enhance overall performance of the team
• Strong ethical standards regarding the handling of confidential personal and business information