Job Description

Company Description
QAD is building a world-class SaaS company, and we are growing. We are looking for talented individuals who want to join us on our mission to help solve relevant real-world problems in manufacturing and the supply chain. We are a virtual first company and your primary work experience will be virtual / working from your home. Occasional travel to a physical office may be required to enhance working relationships, collaboration, design, strategy and alignment.


QAD Service Delivery is driven by a passion for creating exceptional customer satisfaction. We achieve this by applying quality service and concepts that reduce customer effort and drive customer loyalty. We want to make problem resolution for our customers Effortless. We are seeking an Associate, System Administrator who has the skills, qualifications, and commitment to help us achieve this goal. If you are looking to join an exceptional team of dedicated professionals driven by a desire to deliver world-class customer service we welcome you to consider joining our team at QAD. This role is responsible for administrative support of all Linux and Windows systems hosted in the QAD Cloud infrastructure and for level 1 support of infrastructure related incidents. The system administration team is responsible for maintaining and monitoring hosted servers in accordance with established policies, procedures and service level agreements.
What you'll do:

• Respond to and resolve infrastructure related incidents. Handle operating system and active directory user changes and creation.
• Responsible for Linux and Windows printer configuration changes and creation. Escalate issues as required to Team Lead.
• Monitor server and system availability using internal monitoring systems and tools. Troubleshoot basic operating system and hardware errors with assistance from vendors as needed. Secure the operating systems and maintain standards based on standard operating procedures.
• OS Based Script Management. Maintaining system configuration documentation, including run books, software installation instructions, operating system installation and system configuration sheets.

Qualifications
What You'll Need:

• Bachelor's Degree in Engineering, Technology or Computer Science.
• Industry certifications like RHCE, RHCSA, AWS, Microsoft Certified Professional (MCP), MCSE are mandatory. CS ITIL & systems certifications preferred.
• 2 years Linux, UNIX and/or Windows experience. Familiarity with database systems. Experience with Virtualization technologies. Knowledge of QAD & Progress/experience supporting QAD products and related technologies are preferred but not required.
• Hands-on Linux and Windows operating systems administration capabilities.
• Ability to ramp up quickly, ease at working in a fast-paced environment, excellent communication and customer service skills.

Additional Information
What We Offer:

• We offer an amazing culture and comprehensive suite of health and wellness benefits so that employees can focus on helping customers reach our vision for them: the Effective Enterprise.
• Opportunity to join a growing business, launching into its next phase of expansion and transformation
• The collaborative culture of smart and hard-working people who support one another to get the job done
• Our employees tell us they love working for a global organization focused on collaboration, teamwork and customer outcomes.
• Your health and well being are important to us at QAD. We provide programs that help you strike a healthy work-life balance.
• An atmosphere of growth and opportunity, where idea-sharing is always prioritized over level
• Compensation packages based on experience and desired skillset
• Ongoing learning and development.
• Work in a global team with virtual first-home office options.

About QAD:
QAD Inc. is a leading provider of adaptive, cloud-based enterprise software and services for global manufacturing companies. Global manufacturers face ever-increasing disruption caused by technology-driven innovation and changing consumer preferences. In order to survive and thrive, manufacturers must be able to innovate and change business models at unprecedented rates of speed. QAD calls these companies Adaptive Manufacturing Enterprises. QAD solutions help customers in the automotive, life sciences, packaging, consumer products, food and beverage, high tech and industrial manufacturing industries rapidly adapt to change and innovate for competitive advantage. QAD is committed to ensuring that every employee feels they work in an environment that values their contributions, respects their unique perspectives and provides opportunities for growth regardless of background. QAD's DEI program is driving higher levels of diversity, equity and inclusion so that employees can bring their whole self to work. #LI-Remote