Job Description

OPENTEXT - THE INFORMATION COMPANY

As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management.
The Opportunity
We are looking for a Systems Administrator who enjoys problem-solving and who has the motivation to learn and constantly improve our processes and capabilities. You will have extensive knowledge and expertise in SaaS Applications, understand how the infrastructure behind them works, and create exceptional experience outcomes for internal and external customers. We are looking for a resource to help us with first-level triage for our applications, systems, and networks, as well as access and incident management. You can expect to continually learn at Open Text, developing new skills from various experiences.
The Ops Center role is a crucial part of our organization and is at an exciting time for OpenText as we seek to scale and optimize our internal and external processes, transforming and delivering a customer experience that delights across all touch points. This requires ability to work in 24/7 shifts on rotational basis including on weekends and holidays.
You are great at

• Apply problem-solving and structural thinking skills to solve ambiguous business issues or challenges, sometimes with limited information. Simplify complexity and help lead others to develop the same process of thinking.
• Evaluate systems components, systems software, networking infrastructure, and hardware peripherals for availability, reliability, and performance.
• You will triage and resolve systems and network issues reported by both internal and external proactive monitoring systems. Analyze systems for performance, throughput, and high availability.
• Notify internal and external customers of planned and unplanned interruptions to the system\xe2\x80\x99s operation.
• Contribute to the knowledge base through process development and improvement.
• An advocate for change where it delivers greater customer centricity and customer outcomes.
• Work on access management for internal SaaS applications and AWS environment

What it takes

• Well versed (3+ Yrs. experience) with working on Windows or Linux Operating System (SUSE Linux or Red Hat)
• Worked on basic laptop and computer hardware and network support.
• Exposure to work on Virtual Machines/VMWare and Cloud Ops
• Exposure of Active Directory and Exchange mailbox for end user support needs.
• Exposure to working on Service now or OpenText Service Automation Tool (SMAX)
• Exposure to ITIL process including Incident Management, Service Requests and Change Management.
• Nice to have any of the following Certifications.
• Certifications in any one or more of the following
• Microsoft Certifications
• Cisco Certified Network Engineer
• Google Cloud Certified Associate or AWS Cloud Certified Practitioner or Microsoft Azure Fundamentals Engineer
• Working in a fast-paced, collaborative, and high energy environment, you thrive in knowing that you are making a material impact to the growth and direction of the company and on the experience of our customers.
• We\xe2\x80\x99re looking for someone who has a start-up mentality, who is excited to move fast, innovate and challenge assumptions.
• Highly developed communication skills: Ability and comfort with working at executive levels.

OpenText\'s efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at 1-800-499-6544.