Job Description

Brief Description: Install, configure, and maintain computer systems and associated peripheral equipment. Maintain operating efficiency and stability, ensure the security and integrity of all systems and data, and respond to outages and other issues. Perform application administration activities such as creating, modifying, and deleting users, optimizing remote access, and security access for messaging systems, databases, and web applications. Coordinate with department leadership to plan, design, and schedule the release of all software, hardware, and operating system updates. Develop and enhance processes and technical documentation, create back-up procedures, test plans, and reports. Prioritize and respond to requests for service and may provide escalation support to Global Operations Center staff.
Responsibilities:

• Setup and management of user endpoint devices using Microsoft Intune, Active Directory, or other management systems as well as manual management. This includes endpoint support for hardware provisioning, application installations, break fix, laptop swaps in case of issue, remote access issues, etc.
• User account creation and management based on established standards and procedures and with appropriate approvals.
• End user support of Office 365 including Exchange, SharePoint, Teams, Calling Capabilities, and other licensed features.
• Accurate laptop, server and license inventory management activities using appropriate inventory tools.
• Management of Virtual Desktop infrastructure for customer access.
• Management of enterprise cloud applications such as Confluence.
• Enterprise server and network services management activities including but not limited to patching and application installation and management as documented.
• Investigation, response, and resolution of automated incidents raised by infrastructure monitoring and security tools.
• Management of physical security controls including badge creation, door access management, camera system including hardware maintenance as required.
• Perform all tasks in accordance with defined security policies, standards and procedures including but not limited to the Access Control, Asset Management and Vulnerability Management Policies.
• Onsite support for office locations including printer management and setup, documented day to day network administration activities, and peripheral management. May include some facilities activities in support of the larger organization.
• Update technical documentation for job duties as deficiencies identified.
• Escalating to other team members as appropriate.
• Other duties as assigned

• Experience with systems administration in one or more of the following: Windows, Linux, Azure, Active Directory, Microsoft Intune, Office 365, DNS.
• Hardware management capabilities including endpoint provisioning and configuration
• Excellent communication skills.
• Good ability to handle multiple tasks and prioritize work to maintain required productivity levels.
• Demonstrates proficient problem solving abilities, coupled with a desire to take on responsibility.
• Ability to follow policies and procedures and complete tasks correctly and on time.
• Flexible to work in shifts.

• Bachelor of Science Degree in Computer Engineering or Applications