Job Description

Grow your career with a growing organization

Whether they\xe2\x80\x99re helping people reach their long-term financial goals or providing personal wealth management strategies, every associate contributes to changing the lives of those we serve for the better. When it comes to job satisfaction, that\xe2\x80\x99s hard to beat. And from a personal satisfaction perspective, you\xe2\x80\x99ll enjoy the freedom to support causes that matter to you and experience a truly inclusive work environment. Your future starts now.

This position supports users of the Plan Service Center portal. The position ensures user ID provisioning/de-provisioning satisfies system and business requirements, provides on-going operational support, and ensures access is consistent with information security policies. The position maintains access rights, access restrictions, account profiles, and adheres to timely processing requirements to meet service level agreements.

Duties / Responsibilities / Essential functions:

Provision/de-provision Plan Service Center user ID access.

Trouble shoots basic access issues. Quality Control check work being completed.

Adhere to established time standards and maintain standard productivity and quality levels.

Process and manage work coming in through all channels including tickets, emails, phone calls, etc.

Other duties as assigned.

Other Preferred Qualifications:

Data entry.

Attention to detail.

Accuracy.

Organized.

Problem solving.

Communication skills.

Adapt to change.

Desired Experience and Qualifications:

0 -1 years of experience, graduates with great attitude and excellent academic background

We are an equal opportunity employer with a commitment to diversity. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to age, race, color, national origin, ancestry, sex, sexual orientation, gender, gender identity, gender expression, marital status, pregnancy, religion, physical or mental disability, military or veteran status, genetic information, or any other status protected by applicable state or local law.

COVID

COVID vaccinations are required for all individuals working in any Empower office location or who participate in in-person meetings and/or business activities, subject to state and local laws. Most Empower positions may require on-site presence on an occasional or regular basis and associates will need to provide proof of COVID vaccination, subject to state and local laws. Associates unable to comply with the COVID vaccination requirement due to medical reasons may request an accommodation.

Empower Annuity Insurance