Assistant Manager Operations (us Semi Tech Chat Process)
Year Mumbai, Maharashtra, India
Job Description
Assistant Manager - Operations (Candidates from Mumbai Only) - US Chat Process
:
- Excellent communication Skills
- Total Work Experience - 9+ yrs; Relevant Managerial Exp - 1 yr +
- Candidates from Chat background only or blended
- Digital Cable, Telecommunication and Home Automation Domain (US Process)
- Handling Team Leaders & SME\'s
- Handled Attrition, Shrinkage, AHT, SLA management, BQM
- College degree in Business Management/Administration or equivalent combination of education and directly related experience
- Strong leadership skills with the ability to manage large groups of people. Strong verbal/written communication and facilitation skills. Strong interpersonal skills and experience demonstrating successful customer relationship management.
- International Experience Is Mandate & inbound Customer Service exp required
- Shall operate in US shift timings, and would be required to stretch as and when required
- Manager level for International contact center, US
- Appropriate communication and escalation of client issues to multiple levels of site and Operations management
- Client strategies to meet client/corporate goals and objectives
About Foundever
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Job Detail
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Job IdJD3200933
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationMumbai, Maharashtra, India
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EducationNot mentioned
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ExperienceYear