Job Description

Job Title:

Assistant Manager

Date:

Department:

MTS Cash Services

Location:

Chennai

Business Line / Function:

BSO

Reports to:

(Direct)

Manager

Grade:

(if applicable)

-

(Functional)

Number of Direct Reports:

-

Directorship / Registration:

-

Position Purpose

An AM, in the Cash department performs a pivot and critical task of processing and having full control on the daily BAU as per the Standing operating procedure for the particular process / team. Good understanding of the business expectation, including knowledge of SWIFT messages. Demonstrated commitment to continuous process improvement is required.

Investigations requires handling of customer queries on all failed or otherwise Cash, Securities and Foreign exchange transactions within specified timelines and the Job also requires handling and settlement of Late compensation claims for any delayed cash settlement.

Responsibilities

\xc2\xa1 Should ensure that the set SLA\xe2\x80\x99s are met within the agreed timelines.

\xc2\xa1 Should ensure that Cross Training and Knowledge transfer between the team and processes is happening on a periodical basis.

\xc2\xa1 Analyze previous Incidents in the team and understand the pattern, root cause to apply any additional controls wherever necessary

\xc2\xa1 Perform a Supervisory check for all critical activities as identified in the process

\xc2\xa1 Handle escalations/ critical tasks/ new process by providing effective resolution

\xc2\xa1 Should ensure that Team meeting /Brain Storming Sessions are conducted if required and also share the best practices and ideas with the peer groups and team members

\xc2\xa1 Plan and chart out the IDP for the team members for attaining the desired objective in alignment with team goal

\xc2\xa1 Should perform a review of the checklist to ensure all the tasks have been performed

\xc2\xa1 Able to clearly understand and envisage the Swift messages (MT103,MT202,MT210,MT304,MT300,MT299,MT199 etc)

\xc2\xa1 Should pitch into the process as and when required and incase of absenteeism

\xc2\xa1 Plan and effectively manage leave schedules for the team

\xc2\xa1 Plan and effectively manage the staffing and backup plans

\xc2\xa1 To interact with the clients / internal teams for any new Business requirements, changes in the business that could impact the process

Knowledge and skills required

\xc2\xa1 Thorough understanding of all Capital market, Financial Instruments, Investment baking processes and above average accounting skills

\xc2\xa1 Good verbal and written communication.

\xc2\xa1 Strong analytical skills, detail orientation, service commitment, solid organizational and interpersonal skills.

\xc2\xa1 Ability to work independently, as well as in a team environment, prioritizes multiple tasks and meets strict deadlines

\xc2\xa1 Proficient in Microsoft Office Applications and strong MS Excel skills required.

\xc2\xa1 Good knowledge in Financial/Securities markets.

\xc2\xa1 Good knowledge on FX related activities

\xc2\xa1 Good knowledge and hands on experience about Swift messages such as MT103, MT202, MT210, MT304, MT300

\xc2\xa1 Good communication skills

\xc2\xa1 Overall awareness of using MS Word, Excel, PowerPoint etc.

\xc2\xa1 Should possess good people management and team handling skills

\xc2\xa1 Prior industry experience of about 6 to 10 years is preferred.

Specific Qualifications (if required)

Skills Referential

Behavioural Skills: (Please select up to 4 skills)

Ability to collaborate / Teamwork

Adaptability

Communication skills - oral & written

Choose an item.

Transversal Skills: (Please select up to 5 skills)

Ability to understand, explain and support change

Analytical Ability

Ability to manage a project

Choose an item.

Choose an item.

Education Level:

Master Degree or equivalent

Experience Level

At least 7 years

Other/Specific Qualifications (if required)

BNP Paribas