Job Description

Account Manager

Work Dynamics

What this job Involves

The role is responsible for full delivery of all aspects, but not limited to Integrated Facilities Management services at all sites in India (Commerzone - Pune, EON - Pune, Airoli-Mumbai, BKC-Mumbai, Hyderabad etc.

The purpose of the role is to deliver good quality, cost effective and risk-free office environments and services to client.

Meeting SLA (Service Level Agreements) as agreed with client

Responsible for service delivery as per agreed KPI in the agreement.

Responsible of submission of QBR, India level and regional level reports

Ensure that quality of the services is always maintained at highest levels and work on further improvements

Work on regional Environmental projects according to regional strategy

Reports unsafe / abnormal conditions and unusual occurrences to the concerned team

Site Induction training to be imparted and updated

Coordinate with respective stakeholders (vertical heads) and get the Employee Risk reviews done

Responsible for KPC dashboard

Leads and supports staff in areas of training, development, coaching, mentoring, measuring, appraising and rewarding performance and retention

Maintain C&B and T&E levels in accordance with the Plan guidance.

Ensure monthly billing to client is on accurate and timely basis. Expenses of the month (Staff costs, staffs overtime costs, vendor expenses, T&Es etc.) should be invoicing to client on the following month before the finance cutoff.

Stronger focus on contract and procurement management

Ensure team and vendor attrition is below industry benchmark

Prepare action plan accord to agreement and SLA's and execute

Handling escalations,

supervising the Helpdesk operations / executives

Schedule regular feedback meetings with vendor to ensure all operational issues are resolved.

Schedule feedback sessions with various BU's and know the C-Sat

All statutory compliances are met and the compliance score is above acceptable level

Always be on the lookout of cost saving measures and should adhere to all the regional committed savings

Performance objectives

Provide Superior Client Service (weighting 30%)

Cost Saving (Weighting 30%)

Initiative or Process Improvement in Functional Area (weighting 30%)

Personal and Professional Development (weighting 10%)

Sound like you? To apply you need to be:

Qualification & Experience

You will have 15 years of experience in Management industry into IT / Banking / Corporate set up and you should be Graduate in any form/ MBA.

Key skills

Team handling experience

Should have good working knowledge in the Management

Should have good communication skills

What we can do for you:

At JLL, we make sure that you become the best version of yourself by helping you realise your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package.

Apply today!

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