Key Responsibilities: Cooking: Preparing and serving meals for residents or guests, including meal planning, grocery shopping, and cooking a variety of dishes. Housekeeping: Maintaining the cleanliness of the property, including cleaning rooms, bathrooms, and kitchen areas; doing laundry; and possibly…
Key Responsibilities Call Monitoring: Listen to live or recorded calls to assess how agents handle customer interactions. Performance Evaluation: Score agents based on specific metrics, such as communication skills, product knowledge, adherence to scripts, and professionalism. Compliance Checks: Ensure that…
Key Responsibilities Team Management: Lead, motivate, and supervise a team of call center representatives. Performance Monitoring:Monitor daily operations, track key performance indicators (KPIs), and provide constructive feedback and coaching to agents. Customer Service:Handle escalated customer issues and complaints, working to…
Coaching and Development: Conducting regular one on one coaching sessions with call center agents to identify areas for improvement and create personalized development plans. Performance Monitoring: Tracking key performance indicators (KPIs) such as Average Handling Time (AHT), First Call Resolution…
Key Responsibilities: Data Analysis and Reporting: Gather data from various departments, analyze it, and present it in a clear format for management. This may involve preparing reports (daily, weekly, monthly, etc.) using tools like MS Excel and Crystal database. System…