Coaching and Development: Conducting regular one on one coaching sessions with call center agents to identify areas for improvement and create personalized development plans. Performance Monitoring: Tracking key performance indicators (KPIs) such as Average Handling Time (AHT), First Call Resolution…
Key Responsibilities: Data Analysis and Reporting: Gather data from various departments, analyze it, and present it in a clear format for management. This may involve preparing reports (daily, weekly, monthly, etc.) using tools like MS Excel and Crystal database. System…
Responsibilities: Assessing damage: Inspecting vehicles to determine the extent of damage and the type of repairs needed. Removing dents: Using specialized tools and techniques to remove dents from vehicle panels. Repairing panels: Repairing damaged panels, including smoothing and leveling surfaces.…
Key Responsibilities: Diagnosis and Repair: Diagnose mechanical and electrical problems in vehicles using diagnostic tools and equipment. Repair or replace malfunctioning parts and components according to manufacturer specifications. Perform routine maintenance tasks such as oil changes, fluid level checks, tire…