Job Description

Key Responsibilities

Receive Calls:

Answer emergency (102) calls from the public and healthcare providers, quickly assessing urgency.

Dispatch & Coordinate:

Determine the appropriate response (ambulance, other services) and dispatch resources, communicating with crews en route.

Information Management:

Accurately log patient details, location, symptoms, and actions taken in the dispatch system.

Calm & Reassure:

Maintain a calm demeanor to reassure callers and patients in high-stress situations.

Documentation:

Maintain detailed, accurate records of all interactions and actions.

Essential Skills & Qualities

Communication:

Excellent verbal skills, clear speaking voice, active listening.

Calm Under Pressure:

Ability to stay composed and think clearly in emergencies.

Problem-Solving:

Quick decision-making, good geographical knowledge.

IT Skills:

Competent with computer systems and keyboarding.

Empathy:

Sensitivity and tact to handle distressed callers.

Teamwork:

Ability to work collaboratively with other emergency services.

Requirements

Strong customer service focus. Class 12th pass outs Good Typing speed in English Experience in call centers or healthcare is a plus.
Job Types: Full-time, Permanent, Fresher

Pay: ₹12,819.00 per month

Benefits:

Health insurance Provident Fund
Work Location: In person