Assigning housekeeping tasks to staff and inspecting work to ensure that the prescribed standards of cleanliness are met. Scheduling staff shifts and organizing replacements as required. Investigating and addressing complaints regarding poor housekeeping service. Providing training to the housekeeping staff.…
Manage reservations across OTAs, direct bookings, and offline channels. ? Handle guest communication via calls, emails, and WhatsApp. ? Maintain accurate data on PMS and OTA extranets. ? Verify property listings and ensure rates, availability, and content are updated. ?…
Assist guests regarding menu items in an informative and helpful way Ensure the proper set up of all side stations in the outlet Follow outlet policies, procedures and service standards Follow all safety and sanitation policies when handling food and…
Ensure front desk is tidy and has all necessary stationery and material (e.g. pens, forms and informative leaflets) Train, supervise and support office staff, including receptionists, security guards and call center agents Schedule shifts Ensure timely and accurate customer service…
Roles and Responsibility Develop and implement comprehensive training programs to enhance employee skills and knowledge. Conduct regular assessments to evaluate training effectiveness and identify areas for improvement. Collaborate with department heads to understand training needs and develop targeted programs. Design…
Consistently offer professional, friendly and engaging service Assist Food & Beverage Servers in all aspects of the dining experience Assist guests regarding menu items in an informative and helpful way Ensure the proper set up of all side stations in…
Coordinate daily Front of the House and Back of the House restaurant operations Deliver superior service and maximize customer satisfaction Respond efficiently and accurately to customer complaints Regularly review product quality and research new vendors Organize and supervise shifts Appraise…