Manage reservations across OTAs, direct bookings, and offline channels.
? Handle guest communication via calls, emails, and WhatsApp.
? Maintain accurate data on PMS and OTA extranets.
? Verify property listings and ensure rates, availability, and content are updated.
? Create SOPs, email templates, and booking process documents.
? Review guest communication for tone and accuracy.
? Coordinate with property managers for smooth check-ins and special requests.
? Maintain daily/weekly/monthly booking and revenue reports.
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