The helpdesk shall be responsible for logging all complaints received through phone, e mail, etc. Issue of complaint numbers (Ticket) to field engineers / Onsite engineers. Ensuring that the call is attended & taking updates from the engineers Follow up…
Coordinate with other internal stake holders and officers @ client location e.g. senior officers, Information Security Team members etc. Accountable for various daily & monthly MIS reports Capability to expedite all required actions and escalations towards closure of P2 &…