Job Description

Coordinate with other internal stake holders and officers @ client location e.g. senior officers, Information Security Team members etc.

Accountable for various daily & monthly MIS reports

Capability to expedite all required actions and escalations towards closure of P2 & P1 tickets.

Coordinate with other internal stake holders and officers @ client location. senior officers, Information Security Team members etc.

Ensure that all service operations are adhering to standard operating process & compliance of SBI Life and he/she will be accountable to maintain & update all process compliance documents

Fluency in verbal & written communication to efficiently & effectively coordinate with higher level officials in escalation matrix of various System Integrators, Telecom Service Providers & OEM TAC, if require.

Manage team shift handover process and resource handover-takeover process during release / replacement of resource.

Manage the availability additional resources required to provide desired level of support during peak business requirements, if required e.g. during month-end, yearend, MDRT etc.

Monitor team performance, manage their shift schedules, liaison & coordinate with own organization to ensure & maintain their availability of resources as desired.

Responsible seamless coordination between cross-functional team members

Should be capable to establish standard process framework for IT Service operation.

Should be capable to update & prepare network architecture, high-level & low-level schematic & network diagrams in MS Visio.

Technical expert to deal with escalated unresolved / open calls and to guide L2 team members to efficiently close the open calls

To prepare RCA and/or to obtain RCA from respective support vendors / Telecom Service Providers.

Will be responsible to close all types of audit observations / findings within time frame defined by SBI Life.

SD WAN, ACI, R&S, Troubleshooting, Shift management , Reports , Stakeholder Management

Job Types: Full-time, Permanent

Pay: ?700,000.00 - ?2,000,000.00 per year

Work Location: In person