kayakalp global

Manage incoming phone calls Generate sales leads. Identify and assess customers’ needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication. Provide accurate, valid and complete information by using the right methods/tools Keep…

• Call Monitoring : Regularly listen to and evaluate patient interactions to ensure adherence to company policies, procedures, and quality standards. • Feedback and Coaching : Provide actionable feedback to agents based on audit findings, helping them improve communication skills,…