Job Description

About ZebPay- ZebPay is India\'s oldest and most-loved Bitcoin and crypto asset company, helping - of India\'s crypto owners buy their first Bitcoin since 2014. With new owners and leaders in 2020, we\'re expanding our mission to help millions of people in India and around the world to join the Bitcoin revolution through creating best in class technology and user experiences.Your Career :A career at ZebPay is all about being part of our Ohana (Hawaiian for the family!) and working on some of the most challenging, yet fun projects you can find in the software industry. You would be welcomed into a dedicated and inclusive environment where you can learn and collaborate with some of the most talented people in the tech industry.You :- With the rapid growth of blockchain globally and a range of long-term initiatives we are building, the successful candidate will be working with bleeding edge technology in an internationally established team, while having great attention to detail, being a strong team player and having excellent communication skills.- You will serve and grow ZebPay\'s communities on Telegram, Facebook, Twitter, and other social media channels-educating, solving problems, and creating enthusiasm.- In this hybrid role, you will be part of our customer service team but also work closely with marketing, information security, and other departments.Role description :The work is a combination of the following :1. Oversee all company social media accounts management.2. Generate concept and copy for social creatives for increasing engagement and followers and also understand the Insta and YT algorithm and plan your strategy accordingly. It\'s pertinent for you to be able to think of ideas and execute yourself too.3. Create daily social calendars in tune with business agendas and moment marketing for both fixed and fluid moments to keep brand buzz and recall high.4. Mapping customer insights to come up with relevant campaign thoughts for social buzz.5. Develops engaging, creative, innovative content for regularly scheduled posts, which enlighten audiences and promote brand-focused messages. Ensure 100% consistency in content (style, format, font) and images.6. Audit and analyze social media presences, including digital advertising costs and return7. Work with other departments to develop social media timelines.8. You will partner with external stakeholders like YouTubers, bloggers, different platforms etc., to promote, and grow ZebPay - You will come up with creative ways to increase ZebPay brand awareness in the crypto ecosystem.Responsibilities :Customer support on social media :- Most of our customer service agents take questions submitted as tickets on help.zebpay.com. You will help anyone who posts about their support issues on social media. You\'ll reassure them, check on their status, and help get the issue resolved. By showing empathy and restoring their confidence in ZebPay, you will be both support agent and brand ambassador.Protecting members and the public from fraud and scamsYou will work with our security team to spot fake accounts and take them down, warn our followers about scams, and educate them on how to stay safe from phishing attacks. There will be some detective work and you\'ll need to use and improve your online research skills.Participating and leading discussions on various platforms as ZebPay\'s representative :- We have active discussion groups on Telegram and Facebook and a growing presence on Reddit and other channels. You will get to know our followers and become a trusted and friendly source of help and encouragement. If you are already knowledgeable about crypto, great. If not, you must learn quickly and with enthusiasm.- Your personality and tone will matter as much as your knowledge. Fun and kindness are our core values and you will help create an atmosphere of kindness and fun in these discussion groups.Creating fun, educational, share-worthy experiences :- If you absolutely love creating events, games, contests, giveaways, and other exciting experiences for people, this position might be for you.- You should look not only at what other companies in crypto and finance are doing, but also bring in ideas from fashion, food, music, entertainment, and tech.- Creating a community is not a side activity. It can be the heart of successful brand-building. If you want to go deep into this area, you\'ll have every opportunity.Requirements :1. 3+ years of experience in being a Community Expert2. You are a proactive & creative Problem Solver.Benefits/Perks : [the good stuff you get for working hard]1. Work at a company that stays ahead of the curve and encourages the use of cutting-edge technology.2. Get to learn more about Blockchain which is a Hot in-demand skill.3. Flexible Timings4. We have an attractive leave policy to ensure our Ohana members can take the time off for celebrations, sickness, rejuvenation, taking care of their family etc.5. You can be as creative as you can6. You are treated as one extended Family7. Company sponsored tech talks (technology and other relevant professional topics) and more.8. Medical Insurance9. Free online consultations from doctors across the country including family members. This plan also provides discounts on medications, Diagnostics and Health Check-ups10. We also have an industry leading learning program, Zeb LEARN, under which employees can opt for learning courses, partly sponsored by the company11. We have quarterly rewards and recognition program The Dazzler Awards (ref:updazz.com)

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