Job Description

Compliance Business PartnerPrincipal Duties/Responsibilities:- To be responsible for the management and co-ordination of WTW Group Compliance policies and procedures for the business team aligned to their job role.- To ensure that all regulatory requirements are identified, processes are in place to ensure standards can be met, monitoring is undertaken and guidance and training for improvement provided as necessary.- To assist with the management and co-ordination of the relationship with and requirements of the regulators.- Acts as a partner to the Business and provide advice on compliance and regulatory policies and practices- Assist with Willis Compliance policies and procedures:- Identify and assess the compliance risks applicable to the business.- Provide support and guidance to the business in understanding its responsibilities and obligations under relevant WTW policies E.g. Financial Crime (Anti-Bribery & Corruption, Anti Money Laundering, Sanctions, Third Party Payments) Conflicts of interest, , Gifts, Entertainment & Hospitality, Complaints Handling etc.), Consequence Management Policy; respond to queries on the interpretation of relevant compliance policies. Adapt a critical problem-solving method in making decisions on the information available.- Discuss promptly with the business team Manager any compliance or regulatory issues arising in the business team; report the issue in the appropriate log/ database; and agree the corrective action to betaken including responsibility, timelines and review date.- Develop a compliance plan which reflects the risk profile of that business team; undertake own sampling and check the checkers reviews, where appropriate; monitor and report progress to management against the plan.- Ensure that all complaints are dealt with appropriately by the business.- Ensure that all incidents are reported by the business within 24 hours of identification. Should be the SPOC for the compliance activities for the business.- Perform Thematic reviews for business team (as per annual plan)- Compare and analyse completed Claims Quality Management, Business Quality Management, Self Assessment File Reviews, other MI / quality metrics produced by the business, Compliance Monitoring reports and internal/external audit reports and discuss findings with Manager as a means of determining potential enterprise-wide systemic risks, weaknesses in internal controls and training.- Engage completely in business team meetings (Business Reviews) and share ideas on improvement and any best practice sharing that would help minimise the risk.- Monthly meetings with business team management to discuss the business performance on compliance and regulations aspect.- Complete awareness of tasks (activity) being transitioned to Mumbai. Assess risk and controls in the process, viability for performance of the activity in Mumbai.- Engagement with Operational Excellence (e.g. Robotics) to review any improvements recommended /worked upon by them do not miss any key controls in the process.- Represent their respective business for Compliance activities to reflect the business\' progress /performance on operational compliance activities. Engage in the root cause analysis of errors identified, controls / processes that need to be introduced in the process to reduce the errors /complaints etc.- Perform annual check to ensure businesses have signed off Code of Conduct and completed mandatory online modules- Conduct Control Assessment checks for business, gather observations and provide recommendations/ actions.- Liaise with Sanctions / Legal team (if required) to escalate any issues identified within BU which needs their guidance or approval.- Liaise with and assist the Assistant compliance partner in carrying out their monitoring reviews and other work as required.Assist with regulatory issues:- Identify all laws/regulations that are applicable to their business team (this would include adhering to all regulatory policies like AML, AB&C, Sanctions etc)Assist with Compliance training:- Check that all applicable WTW compliance policies and local regulations are covered in compliance training. (includes the current three awareness sessions)- In consultation with business management, identify compliance training needs within the business teams and develop training plan for the year and delivering specific training materials for business teamsReport outcomes:- Provide regular updates on relevant compliance metrics and commentary to Manager prior to submission for reporting to Senior Management. Updates to cover:- Actions taken to manage the compliance risks- Serious or persistent compliance issues- Results of monitoring activity, including self-assessment file reviews- Results of internal or external audits and other compliance inspections- Regulatory developments and issues- Other relevant matters.- Discuss all legal and regulatory issues with Manager and report in the appropriate database/log.- Attend business team executive meetings, which would have discussion on transitions, process improvements, way forward etc.- Participation in the governance forums / meeting conducted by business on new process, automation etc- Connect meetings with UK/US/ Regional CBPs to understand, set and meet expectations, learn deliver and contribute.- Manage performance- Create own quarterly action plans to deliver the annual goals and objectives agreed with the Manager and report on own progress.- Manage internal relationships- Maintain positive relationships with business team heads and colleagues to assist the interface between compliance and the business.- Foster close relationships with other business support areas, including Group Legal, Group Risk and Internal Audit. Co-ordinate with Internal Audit and External Audit on those activities that cover compliance obligations only (during a review and in an ongoing way).Skills (Essential):- Team player with good interpersonal and influencing skills.- Ability to work under pressure to tight timelines and without direct supervision.- Possesses a keen eye for details.- Excellent analytical problem-solving skills.- Strong communication skills, both orally and in writing- Commercial awareness - a commercial and pragmatic approach to managing compliance.- IT literate - knowledge of Microsoft office packages needed.Skills (Beneficial):- Prior compliance experience (understand the compliances within their existing processes)- Good regulatory and corporate governance knowledge/understanding required.- Regulatory awareness FCA for UK and for other local requirementsTop 5 Competencies:- Managing stakeholder- Adjusting to change- Presentation Skills- Investigating Issues and Evaluating problem- Influencing skillsExperience:- 5 to 12 years of experience in Regulatory compliance and Policy making, Anti Bribery & Corruption.Qualifications :- Degree level.- It is possible likely that the job holder may also have a relevant professional qualification -compliance, insurance, accountancy, or businessBehaviors:- Team player with good interpersonal skills- Ability to work well under pressure to tight timelines when needed- Organised and methodical and able to prioritise workload effectively- Desire to learn and develop both industry and technical knowledge

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