Job Description

Line of Service Internal Firm Services

Industry/Sector Not Applicable

Specialism IFS - Human Capital (HC)

Management Level Manager

& Summary A career in Resourcing and Deployment, within Internal Firm Services, will provide you with the opportunity to work in cross line of service staffing helping our network be even more agile in the ever evolving markets we work with, providing the right people on the right projects at the right time. You\xe2\x80\x99ll focus on ensuring that resources of suitable skills and calibre are available for tasks and activities as required as well as managing the education, planning, and skills enhancement associated with resources.

As a team, we maximise resource sharing and enable the delivery of PwC to our clients through line of service and cross line of service staffing, forecasting, utilisation, and workload balance while considering development and diversity initiatives.

To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose-led and values-driven leader at every level. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.

As a Manager, you\'ll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:

Develop new skills outside of comfort zone.

Act to resolve issues which prevent the team working effectively.

Coach others, recognise their strengths, and encourage them to take ownership of their personal development.

Analyse complex ideas or proposals and build a range of meaningful recommendations.

Use multiple sources of information including broader stakeholder views to develop solutions and recommendations.

Address sub-standard work or work that does not meet firm\'s/client\'s expectations.

Use data and insights to inform conclusions and support decision-making.

Develop a point of view on key global trends, and how they impact clients.

Manage a variety of viewpoints to build consensus and create positive outcomes for all parties.

Simplify complex messages, highlighting and summarising key points.

Uphold the firm\'s code of ethics and business conduct.

The Workstream Manager role is focused on high quality service delivery of multiple processes under the workstream, evaluating the efficiency of established processes, developing improvement strategies, facilitating changes and supporting a structured expansion of service-line, through a team of process SMEs and Specialists.

Education Background - Bachelor in any stream

Relevant years of experience: 9-14 years

Tool Knowledge:

Preferred - Tableau / Power BI

Required \xe2\x80\x93 Alteryx and Advanced Excel, Power Platform for Microsoft - PBI, Power Apps, Power Automate

Responsibilities

Process Management

Responsible for highest quality and timely delivery of all services/process under the workstream from start to finish.

Monitoring and Reporting QC for all processes.

Analyzing efficiency, identifying areas of improvement and presenting process improvement plans.

Implementing new services processes - research, design, development and testing.

Create and maintain process documentation and conduct efficiency audits

Oversee documentation, communications, as well as team training design and delivery for consistency.

Establish service delivery adherence to agree upon Key Performance Indicators (KPIs) and Service Level Agreements (SLAs)

Manage direct reports to determine team workflow and job priorities as well as establish quality and timely completion of agreed upon items in scope (some cyclical, some ad hoc)

Analyze current and future technology/process needs, to identify and recommend improvements to the technology and processes, scope requirements and impacts related to proposed changes

Executing the Demand Management strategy as set by the Center of Excellence (COE).

Demonstrating subject matter specialization in firm\xe2\x80\x99s deployment technology.

Team Management

Managing a team of Process SMEs and specialists.

Provide oversight of and coaching/development to a team who are providing tactical support performing the process deliverables, including but not limited to, schedule updates, utilization forecasting, sending staff confirmation communications, a variety of reporting and analysis related to load balancing of resources, among others.

Serve as an escalation point for the team.

Conduct team meetings to ensure effective communication and collaboration.

Developed strategies to improve customer experience and retention.

Mentor, coach and train team members to reach their full potential.

Promoted positive and constructive working relationships among team members.

Desired Skills and Experiences

To ensure success as a Deployment Enablement Manager, you should possess extensive domain knowledge in data management, reporting and business analytics. Prior experience of working with large and complex data and designing Power BI dashboards will be preferred

Deep understanding of business and deployment management, excellent communication and stakeholder management skills and the ability to coordinate multiple teams

Demonstrates thorough knowledge and/or a proven record of success in the following areas in Deployment processes/operations

Cross line-of-service deployment processes and related areas, including utilization, forecasting, etc.

Demonstrates thorough abilities and/or a proven record of success in the following areas:

Managing and developing a team.

Knowledge on reporting and

Understanding of data design.

Experience in working with Alteryx workflows.

Performing a variety of reporting and analysis for different deployment needs, such as load balancing of resources;

Extract, cleanse and publish demand or staff data sets

Create and maintain data tables and create/manage data visualization tools such as Power BI and Tableau

Centralize, standardize, and publish all deployment related reports using Excel and/or Power BI/Tableau/SharePoint.

Creating and updating data sets that evolve in tandem with our business\'s needs.

Strong troubleshooting and report writing abilities.

Collecting, verifying and analyzing thoroughly newsworthy information.

Power Automate \xe2\x80\x93 Able to automate process via Power Query and other Power Platform tools.

Understanding and working knowledge of Macros in excel.

Knowledge of data tables using SQL, MS Access or equivalent Cloud storage systems.

Preferred Skills and Experiences:

Knowledge of using the workforce management systems will be preferred.

Knowledge about working on SharePoint.

Previous experience of working in a Consulting firm / Big 4 (Tax and Assurance) Deployment function with Compliance checking will be an added advantage.

Past exp in a similar role is a must.

Education (if blank, degree and/or field of study not specified) Degrees/Field of Study required:

Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills

Optional Skills

Desired Languages (If blank, desired languages not specified)

Travel Requirements Not Specified

Available for Work Visa Sponsorship? No

Government Clearance Required? No

Job Posting End Date December 19, 2023

PwC