Job Description

Line of Service Internal Firm Services

Industry/Sector Not Applicable

Specialism IFS - Human Capital (HC)

Management Level Senior Associate

& Summary A career in Resourcing and Deployment, within Internal Firm Services, will provide you with the opportunity to work in cross line of service staffing helping our network be even more agile in the ever evolving markets we work with, providing the right people on the right projects at the right time. You\xe2\x80\x99ll focus on ensuring that resources of suitable skills and calibre are available for tasks and activities as required as well as managing the education, planning, and skills enhancement associated with resources.

As a team, we maximise resource sharing and enable the delivery of PwC to our clients through line of service and cross line of service staffing, forecasting, utilisation, and workload balance while considering development and diversity initiatives.

To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose-led and values-driven leader at every level. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.

As a Senior Associate, you\'ll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:

• Use feedback and reflection to develop self awareness, personal strengths and address development areas.
• Delegate to others to provide stretch opportunities, coaching them to deliver results.
• Demonstrate critical thinking and the ability to bring order to unstructured problems.
• Use a broad range of tools and techniques to extract insights from current industry or sector trends.
• Review your work and that of others for quality, accuracy and relevance.
• Know how and when to use tools available for a given situation and can explain the reasons for this choice.
• Seek and embrace opportunities which give exposure to different situations, environments and perspectives.
• Use straightforward communication, in a structured way, when influencing and connecting with others.
• Able to read situations and modify behavior to build quality relationships.
• Uphold the firm\'s code of ethics and business conduct.

AC-DET Process Lead / SME will support the development, implementation, execution and change or process improvement of Deployment Enablement processes. They are responsible for delivery of the process team to meet process objectives and SLAs. They are required to work independently and/or lead a team to meet the desired outcomes and have a good understanding of Deployment function (Talent Supply-chain/workforce/resource management). As Subject Matter Experts for their process, they are definitive sources of knowledge who contribute their expertise to enhance process efficiency.

The Process Lead / SME may be aligned or realigned to a specialized workstream based on business needs.

Education Background - Bachelor in any stream

Relevant years of experience: 5-9 years

Tool Knowledge:

Preferred - Tableau / Power BI

Required \xe2\x80\x93 Alteryx and Advanced Excel, Macros, Power Platform for Microsoft - PBI, Power Apps, Power Automate and Power Query

Responsibilities:

As a Process Lead / SME, you will

Provide oversight of and coaching/development to a team who are providing tactical support performing the process deliverables, including but not limited to, schedule updates, utilization forecasting, sending staff confirmation communications, a variety of reporting and analysis related to load balancing of resources, among others.

Create and maintain documentation for deployment

As process lead / SME, troubleshooting issues with active services and QC the work of team members for high quality and error free service delivery

Be responsible and accountable for evaluating, designing, creating and publishing reports, data extracts and dashboards highlighting all business and deployment KPIs

Be responsible for extracting, cleansing and publishing on demand data sets, creating and maintaining data tables and create / manage data visualization tools such as Power BI and Tableau

Perform centralized compliance checks, maintain compliance trackers, populate quality reports, perform transactional schedule management tasks and help the deployment team on other approved operational activities

Change Management Support

Provide input to discovery, support process reengineering, and be champions of change

Training team and stakeholders on new or updated processes to ensure effective implementation

Communicating process changes to all affected parties

Create and deliver deployment training to new team members

Collaborate with internal clients and other stakeholder groups to identify process improvement opportunities.

Serve as an escalation point for the team.

Desired Skills / Experiences

Demonstrates thorough knowledge and/or a proven record of success in the following areas:

Excellent interpersonal, communication and team management skills

Proactive, flexible, able to think outside of the box and solve creatively

Exceptional time-management skills with ability to multi-task and work under tight deadlines.

Demonstrate learning agility to learn new processes and unlearn obsolete processes

Support to the team\xe2\x80\x99s execution of assigned tasks and behaviors such that KPIs and SLAs are met.

May need to lead a team of specialists for the process execution as per SLA.

HR processes/operations or Workforce Management processes/operations

Cross line-of-service deployment processes and related areas, including utilization, forecasting, etc.

Collaborate with all lines of service to identify improvements to the technology and processes, scope requirements and impacts related to proposed changes; and,

Analyze current and future technology/process needs and recommend enhancements and solutions.

To ensure success as a Process Lead / SME, you should possess extensive domain knowledge in data management, reporting and business analytics. Prior experience of working with large and complex data and designing Power BI dashboards will be preferred.

Knowledge on reporting and

Understanding of data design.

Experience in working with Alteryx workflows.

Performing a variety of reporting and analysis for different deployment needs, such as load balancing of resources;

Extract, cleanse and publish demand or staff data sets

Create and maintain data tables and create/manage data visualization tools such as Power BI and Tableau

Centralize, standardize, and publish all deployment related reports using Excel and/or Power BI/Tableau/SharePoint.

Creating and updating data sets that evolve in tandem with our business\'s needs.

Strong troubleshooting and report writing abilities.

Collecting, verifying and analyzing thoroughly newsworthy information.

Power Automate \xe2\x80\x93 Able to automate process via Power Query and other Power Platform tools.

Understanding and working knowledge of Macros in excel.

Knowledge in using data tables using SQL, MS Access or equivalent Cloud storage systems.

Preferred Skills and Experiences:

Basic knowledge of using the workforce management systems will be preferred.

Intermediate knowledge about working on SharePoint.

Previous experience of working in a Consulting firm / Big 4 (Tax and Assurance) Deployment function with MIS, Reporting and Operation process execution will be an added advantage.

Education (if blank, degree and/or field of study not specified) Degrees/Field of Study required:

Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills

Optional Skills

Desired Languages (If blank, desired languages not specified)

Travel Requirements Not Specified

Available for Work Visa Sponsorship? No

Government Clearance Required? No

Job Posting End Date November 30, 2023

PwC