Job Description

Line of Service Internal Firm Services

Industry/Sector Not Applicable

Specialism IFS - Human Capital (HC)

Management Level Associate

& Summary A career in Resourcing and Deployment, within Internal Firm Services, will provide you with the opportunity to work in cross line of service staffing helping our network be even more agile in the ever evolving markets we work with, providing the right people on the right projects at the right time. You\xe2\x80\x99ll focus on ensuring that resources of suitable skills and calibre are available for tasks and activities as required as well as managing the education, planning, and skills enhancement associated with resources.

As a team, we maximise resource sharing and enable the delivery of PwC to our clients through line of service and cross line of service staffing, forecasting, utilisation, and workload balance while considering development and diversity initiatives.

To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose-led and values-driven leader at every level. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.

As an Associate, you\'ll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:

• Invite and give in the moment feedback in a constructive manner.
• Share and collaborate effectively with others.
• Identify and make suggestions for improvements when problems and/or opportunities arise.
• Handle, manipulate and analyse data and information responsibly.
• Follow risk management and compliance procedures.
• Keep up-to-date with developments in area of specialism.
• Communicate confidently in a clear, concise and articulate manner - verbally and in the materials I produce.
• Build and maintain an internal and external network.
• Seek opportunities to learn about how PwC works as a global network of firms.
• Uphold the firm\'s code of ethics and business conduct.

Role Brief:

AC-DET Process Specialists will support the implementation, execution and change or process improvement of Deployment Enablement processes. They are required to work independently or as a team to meet the desired outcomes and have a good understanding of Deployment function (Talent Supply-chain/workforce/resource management). The Process Specialist will be aligned or realigned to a specialized workstream based on business needs.

Previous experience of working in a Consulting firm Deployment function with Operation process execution and Compliance checking will be an added advantage.

Education Background - Bachelor in any stream

Level \xe2\x80\x93 Associate 2

Relevant years of experience: 2-3 years

Location Preferred - Kolkata, Hyderabad

Tool Knowledge:

Preferred - Alteryx / Tableau / Power BI / PowerApps / SharePoint

Required \xe2\x80\x93 Intermediate Excel

Responsibilities:

Process specialists are responsible for ensuring that all steps in a process are completed correctly and on time.

Executing or implementing processes, procedures, or methods as per the prescribed SOP guidelines and SLA requirements

Executing activities for multiple work streams or processes within, independently, determining priority of tasks;

Utilizing analytical ability through troubleshooting and evaluating various systems and tools including Microsoft Excel.

Making decisions and solving problems independently, with the expectation to consult with a supervisor on more difficult issues

Aid the deployment team on other operational and backend activities, as per the approved service requests

Report to the Process SME on timely completion of prescribed process steps daily.

Desired Skills and Experiences:

Excellent interpersonal and communication skills.

Must be proactive, flexible, able to think outside of the box and solve creatively.

Exceptional time-management skills with ability to multi-task and work under tight deadlines.

Demonstrate learning agility to learn new processes and unlearn obsolete processes

Support to the team\xe2\x80\x99s execution of assigned tasks and behaviors such that KPIs and SLAs are met.

Provide analytical support to business teams.

Prior experience in process related to compliance checks or KYC related processes in financial institutions.

Maintain confidentiality about all employee, client and company records

Understanding of Compliance / Audit and Deployment processes

Perform centralized compliance checks, maintain compliance trackers, populate process quality reports, perform transactional schedule management tasks.

Release or escalate potential matches accordingly as stipulated in the working instruction to originating business unit and relevant compliance department.

Perform basic schedule changes, movement of bookings and unavailability in the scheduling systems.

Follow-ups on low utilized, very high utilized professionals, schedule adherence, unavailability time etc.

Perform confirmation checks and follow-ups with ETs with high drop / schedule changes.
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Preferred Skills and Experiences:

Basic knowledge of using the workforce management systems will be preferred.

Basic knowledge about working on SharePoint.

Previous experience of working in a Consulting firm / Big 4 (Tax and Assurance) Deployment function with Compliance checking will be an added advantage.

Education (if blank, degree and/or field of study not specified) Degrees/Field of Study required:

Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills

Optional Skills

Desired Languages (If blank, desired languages not specified)

Travel Requirements Not Specified

Available for Work Visa Sponsorship? No

Government Clearance Required? No

Job Posting End Date November 30, 2023

PwC