Job Description

This position exists in order to Plan and monitor workshop activities - service standards, delivery, resource utilization, customer handling, people management and vendor management WITH the objective of ensuring the efficient running of the workshop and high customer satisfaction WITHIN defined COCO policies and budgets Span of Control Total Employees to handle From 25 to 33 (including both on-roll off-roll employees) Education Graduate in Engineering/Diploma in Engineering Experience Min. 8-11 years of relevant experience Area of Responsibility Eicher Truck, Bus Sales and Aftermarket Planning Execution Understand prospective application requirements Identify suitable product offerings Explain product features and benefits to prospective customers Finalize terms of sale as per the business process Support customers in securing product finance Business planning of the branch In Order to meet customer requirements and ensure repeat sales through timely delivery of product service Business Development Activities Explore potential buyers entering in mining and coal transportation business Value Proposition Discussion-explain product features and benefits to prospective customers In Order to enhance the image with respect to the target audience in the region Customer engagement and process adherence Understanding the Customer requirement using various surveys and feedback and offer Eicher product solutions accordingly In Order to ensure a high degree of customer satisfaction Expanding Market share and improve price realization Maintaining network in market with financiers, manufacturers and customer influencers Understanding of customer requirements well and recommending business solutions Analysis data and negotiating well to realize better price In Order to expand/ maintain market share of Volvo Eicher in assigned COCO area of operation People Management Create a training and development plan for the team and develop team competencies, prepare a personal business plan for team members In Order to develop a capable and motivated team of professionals

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