Job Description

Company Description

Work with Us. Change the World.

At AECOM, we\'re delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world\'s trusted infrastructure consulting firm, partnering with clients to solve the world\xe2\x80\x99s most complex challenges and build legacies for future generations.

There has never been a better time to be at AECOM. With accelerating infrastructure investment worldwide, our services are in great demand. We invite you to bring your bold ideas and big dreams and become part of a global team of nearly 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact around the world.

We\'re one global team driven by our common purpose to deliver a better world. Join us.



AECOM has an immediate need for a Workday Support Analyst in Bangalore, India. This role will work US based hours and candidates have the ability to work from their home location. The role will handle Workday matters requiring discretion and judgement. Working under the general supervision of a Workday Generalist Lead, the position requires the ability to work both independently and as part of a team.

Responsibilities include, but may not be limited to, the following:

• Assists in developing and interpreting processes and procedures.
• The role will work in a triage ticket environment, completing duties such as:

• complete allocated checkpoints to assess unassigned tickets in queue.
• review each ticket within 12 hours and as needed, re-assign to the relevant functional team
• labeling the ticket type (example: Enhancement vs Incident vs Service Requests) and working with lead roles to clarify tickets as required
• updating ticket work notes at least once every 2 days
• Requesting email approval for security role assignment request including sending reminders and initiating escalations, reviewing ticket work notes, reviewing and implemeting approval audit checklists
• Perform routine HR Data Maintenance/Clean-up on unfilled Workday Positions and empty supervisory organizations
• Performing EIB bulk data updates as required by the centers of excellence.
• Troubleshooting business processes as required and requested.

Qualifications

Minimum Requirements

• BA/BS degree or demonstrated equivalency of experience and/or education.
• 2+ years of Workday Production support experience, including: updating Workday foundational data (Location, Cost Center & Cost Center Hierarchy, Work Schedule, Public Holidays).
• Ability to work U.S. hours.

Preferred Qualifications

• Experience with Workday Security concept and role assignment is desired.
• Experience performing EIB bulk updates is desired.
• Strong attention to detail and accuracy.
• Ability to work independently as well as in a team environment.

Additional Information

Additional Information

• Relocation support is not available for this role.
• This role will work US based hours.

About AECOM

AECOM is the world\xe2\x80\x99s trusted infrastructure consulting firm, delivering professional services throughout the project lifecycle \xe2\x80\x93 from advisory, planning, design and engineering to program and construction management. On projects spanning transportation, buildings, water, new energy and the environment, our public- and private-sector clients trust us to solve their most complex challenges. Our teams are driven by a common purpose to deliver a better world through our unrivaled technical and digital expertise, a culture of equity, diversity and inclusion, and a commitment to environmental, social and governance priorities. AECOM is a Fortune 500 firm and its Professional Services business had revenue of $14.4 billion in fiscal year 2023. See how we are delivering sustainable legacies for generations to come at aecom.com and @AECOM.

Freedom to Grow in a World of Opportunity

You will have the flexibility you need to do your best work with hybrid work options. Whether you\xe2\x80\x99re working from an AECOM office, remote location or at a client site, you will be working in a dynamic environment where your integrity, entrepreneurial spirit and pioneering mindset are championed.

You will help us foster a culture of equity, diversity and inclusion \xe2\x80\x93 a safe and respectful workplace, where we invite everyone to bring their whole selves to work using their unique talents, backgrounds and expertise to create transformational outcomes for our clients.

AECOM provides a wide array of compensation and benefits programs to meet the diverse needs of our employees and their families. We also provide a robust global well-being program. We\xe2\x80\x99re the world\xe2\x80\x99s trusted global infrastructure firm, and we\xe2\x80\x99re in this together \xe2\x80\x93 your growth and success are ours too.

Join us, and you\xe2\x80\x99ll get all the benefits of being a part of a global, publicly traded firm \xe2\x80\x93 access to industry-leading technology and thinking and transformational work with big impact and work flexibility. As an Equal Opportunity Employer, we believe in each person\xe2\x80\x99s potential, and we\xe2\x80\x99ll help you reach yours.

All your information will be kept confidential according to EEO guidelines.

AECOM