Technical skills 1 Knowledge of operating systems Windows macOS Linux Mainly windows but the others if any will be good to have 2 Knowledge of workstation management tools like SCCM Workspace one Intune JAMF GPO etc 3 Knowledge of virtualisation technologies like VMware HyperV etc 4 Knowledge of network communication protocols TCPIP DHCP DNS etc 5 Ability to diagnose and troubleshoot technical problems related to workstations 6 Knowledge of computer monitoring Nexthink 7 Knowledge of powershell scripting 8 ITIL compliant 9 Work on User incidents related workstation applications etc 10 Good in preparing the SOP Primary SKills Technical skills 1 Knowledge of operating systems Windows macOS Linux Mainly windows but the others if any will be good to have 2 Knowledge of workstation management tools like SCCM Workspace one Intune JAMF GPO etc 3 Knowledge of virtualisation technologies like VMware HyperV etc Secondary Skills Knowledge of network communication protocols TCPIP DHCP DNS etc 5 Ability to diagnose and troubleshoot technical problems related to workstations 6 Knowledge of computer monitoring Nexthink 7 Knowledge of powershell scripting 8 ITIL compliant 9 Work on User incidents related workstation applications etc 10 Good in preparing the SOP
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