Job Description

Windows Admin This role has been designated as \'Edge\', which means you will primarily work outside of an HPE office. : Who we are : Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyse, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today\'s complex world. Our culture thrives on finding new and better ways to accelerate what\'s next. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE. What You Will Do: Job Responsibilities/KRA of Windows Admin Server Monitoring . Perform 24 X 7 monitoring of all the servers in the Customer data center for the following parameters by polling the servers every five minutes: \' Availability of the server hardware pre-failure and post-failures \' Disk space utilization \' Memory utilization \' Processor utilization \' Network utilization related to the server \' Server Hardware Health Checks \' Health check of Production Environment . Monitor log files . Monitor critical services . Validate alerts for False-Positives . Log tickets in the service desk system for valid alerts Server Administration . Hardening documents creation and management. Ensure hardening guidelines are followed before releasing into production Customer to provide existing hardening document . Migration of server OS from existing version to latest recommended version. . Daily server checklist to be maintained every day and all errors related with services to be checked & appropriate actions to be taken. . Provide monthly reports with the service uptime and calls status. . System health check by tool provided by Customer. . Vendor Coordination services for Hardware break fix for all servers as per the severity levels defined for equipment. . Orderly system start-up and shutdown as per predefined procedures. . User Account Administration. . Monitor CPU utilization, disk space usage, services and server logs etc. using daily checklists. . Coordination of installation of new servers / services as per business requirements. . Configuring the print servers and resolving printing problems of the users. To ensure that all services (e.g., Domain / DNS / DHCP / Mail / VPN / FTP services are up and running). Ensure the uptime of these services as per SLA. . Update ERD, OS backups after any critical change/ quarterly basis (whichever is earlier). . Antivirus management for all the Servers. . Incident management for server incidents. Root cause analysis for problem management to be carried out. . Third party vendor management. . Adhere to the security standards and policies of Customer. . Manage availability (measure uptime, monitor service, report) . Performance monitoring of servers on dailyweekly basis & actions for non-performance will be analysed. . Performance analysis of servers. . Scripts for ease of operations management. . Coordinate for installation of any remote software or hardware required to . secure remote connectivity to servers. . OS installation and up gradation, including firmware up gradation, Patch . installation & management of software\'s. . Review and recommend software patch and/or service pack implementation. . Schedule required downtime for maintenance, and patch installation. . Test and verify OS software patches, fixes or enhancements for in-scope servers . Check that appropriate version of all appropriate patches, and all appropriate device drivers . Patch installation of software\'s beyond the baseline will be done based on the . SOP\'s provided by Customer (However this would be routed through the . change management process and might attract a PCR based on volume and timelines, to be discussed and agreed during such implementation) . Escalate disk, file and share incidents as needed in accordance with the incident management . Monitor storage devices associated with in-scope systems . Install and configure DAS (Disks, Volumes and Partitions) under the guidelines of the ITSM change process. (Customer to provide necessary guidelines and policies) . Check that server backup requirements are appropriate, as impacted by any change management activities involving direct-attached or shared storage moves, adds, or changes. . Troubleshoot the logical and physical disk configurations when an error condition or event is detected, as escalated via the incident management process. . Monitor and manage share ownership and privileges and communication to end-users of normal . Management of DNS servers, along with synchronization between primary secondary and DR DNS. . Provide regular reports detailing storage changes, exceptions, or incidents. . Run/monitor native operating system or Customer-provided defragmentation utilities and procedures. . Respond to user requests for share creation . Provide data owner with the information on share creation or modification. . Will take reasonable measures to confirm that only authorized users have access to Customer\'s environment. . Refrain from using privileged accounts without authorization. . Work with Customer to implement the outcome of Customer\'s system classification. . Operate anti-virus management software. . Perform virus software scans of known viruses as per the schedule agreed to with Customer. . Review virus scans and arrest the spread and progressive damage from the virus. . Maintain/update virus definition files as per the frequency determined by Customer and in concert with availability of virus software Vendor. . Determine the appropriate sensitivity classification as well as criticality ratings for information assets. Customer determines authorized system administrators for delivering server management. . Check that all systems are classified. . Specify frequency of virus definition file updates as and when made available by the respective OEMs and respective scans for all servers. . Provide appropriate network and system access to allow proper operation of . security management infrastructure. . Identify and eradicate all known viruses. Add new virus signature definitions to . the portfolios as they are determined and validated. . Adhere to, at a minimum, Customer\'s security standards and policies . Provide auditing and reporting on account usage, monitoring and violations as . per the Customer policy. . Work with Customer to implement the agreed quality password standards. . Use available tools to enforce quality passwords. . Work with Customer to check file system and access permissions. . Remove or change default passwords within scope. . Granting Roles to the users . Troubleshoot and resolve resource-access issues. . Manage password maintenance based on Customer\'s policies. . Configure user access to desired resources via configuration of users and user related attributes (such as groups) within the supported Customer environment. . Associate end users with specific, predefined access and capability characteristics of resources. . Reconfigure user access to a resource due to a change in the server environment (such as the domain structure, logon servers, etc.) in accordance with Customer\'s change policies and Change Management Process. of Users through SR. . Add access and capability characteristics of resources to existing groups. . Add, modify, or delete end users. . Add, modify or delete groups . Associate access and capability characteristics of resources with defined groups. . Document user accounts added or deleted from the domains or groups. . Change all default passwords and perform password changes to all Vendor owner user and administration passwords and will change these passwords on a periodic basis. . Check systems within its sphere of control adhere to the agreed password standards and procedures. . Take reasonable measures to confirm that only authorized users have access to Customer\'s environment. . Verify user performance issues reported by Customer or detected via the event monitoring process. . Temporarily adjust monitoring criteria and/or events on affected resources during performance resolution activities. . Work with Customer and third-party Vendors to whom Vendor is an agent for Customer to isolate and relieve performance bottlenecks. . Isolate operating system performance issues and resolve or refer them in accordance with the escalation procedures. . Review the general release, patch, or service pack list for potential resolutions for performance problems. . Use the standard data center tool-set for system performance data collection and reporting provided by Customer. . Recommend the server resource data to be collected and reported. . Collect data for each monitored resource based on agreed performance data collection requirements. . Generate standard reports and deliver to Customer. . Provide Customer with an estimate of disk space needed for performance data. . Proactively identify performance bottlenecks, where possible, during the monthly account reviews . Recommend changes to remedy or prevent performance bottlenecks. . Review with Customer recommendations based on historical trend analysis by resource. . Schedule downtime, as necessary, to resolve performance problem . Call will be escalated with the OEM by HPE, in the event HPE is not able to resolve within the following timelines . S1 calls in 2 hours . S2 calls in 4 hours . The details for all calls need to be provided to Customer . Evaluate threshold values once in a quarter for each resource or relationship of resources in Customer\'s computing environment. . Agree on the composition and frequency of the performance data collection requirements. This activity to be carried out once in a quarter. . Fine tuning of performance parameter settings . Maintain a development environment so that OS and firmware upgrades may be tested on this environment prior to release in the production environment in consultation with authorized CUSTOMER personnel . Maintenance and management of system security in terms of root passwords . Maintenance and execution of documented technical procedures . Email alert configuration for production servers . Volume Group, File system creation, deletion . Maintain corporate compliance and control for the devices through SCCM . Use the configuration manager to provide key management capabilities around application delivery, device management, security etc. . Use the software Update functionality of SCCM to schedule, control and automatically deploy and push applications, patches, OS Upgrades and updates to the systems . Ensure that users cannot install unapproved software versions except those that are available through the SCCM server software. . Track its assets both Hardware and Software with the SCCM . Closure of monthly Microsoft RAP activity for various windows environment i.e. - AD, SQL, IIS etc. . Closure of VA-PT points raised by internal team and updating hardening document accordingly What We can offer you : . A competitive salary and extensive social benefits . Diverse and dynamic work environment . Work-life balance and support for career development . An amazing life inside the element! Want to know more about it Lets Stay connected : https://www.facebook.com/HPECareers https://twitter.com/HPE_Careers #services, #pns and #zerto #Pointnext Job: Services Job Level: Specialist Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities. HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.

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