Job Description

Job description

The health and safety of our employees and candidates is very important to us. Due to the current situation related to the Novel Coronavirus (COVID-19), we're leveraging our digital capabilities to ensure we can continue to recruit top talent at HSBC. As your application progresses, you may be asked to use one of our digital tools to help you through your recruitment journey. If so, one of our Resourcing colleagues will explain how our video-interviewing technology will be used throughout the recruitment process and will be on hand to answer any questions you might have.

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Human Resources

Human Resources leads the implementation of the Group's people strategy in line with business objectives. It facilitates talent management, succession planning and employee mobility while defining and overseeing frameworks that support employee performance management, reward, learning and development, resourcing and engagement.

The advertised role holder will be part of the HR - Resourcing & Onboarding Team.

Job Profile

This role is responsible for the day to day Resourcing & Onboarding Operations across all Customer Groups.

Leadership and Team Management

The role holder will lead a team who will manage day to day operational processes which include activities associated with end to end Internal and External Recruitment. This will also include the operational support and processing of end-to-end On-boarding process from raising the requisition for the vacancy to offer letter generation through to the completion of pre-employment screening and candidate induction. Additionally, the incumbent will be responsible for Employee life cycle activities covering transfer/promotion process, campus related front ending, Day 1 Induction presentation, and MIS. Ensure all operating procedures and FAQs are regularly reviewed and updated where appropriate in response to changes in procedures or policies. The role holder will also be required to assist with the co-ordination of specific projects as agreed.

Customers / Stakeholders
The role holder will be expected to contribute to ongoing service improvement by escalating issues, reviewing and streamlining processes and procedures on a continuous basis to ensure excellent customer experience and pace of delivery. He/ she must also ensure provision of accurate and relevant management information to relevant stakeholders.

Operational Effectiveness & Control

The role holder will need to ensure that all the processes are appropriately managed and work within the control framework to ensure that processes are followed to mitigate issues, queries or breaks in the process and SLAs are met by putting in strong governance and controls.

Principal Accountabilities

• Developing procedures and systems solutions to enhance controls and processes.
• Keeping up to date with external environment factors that may have an impact on internal policies and ensuring that policies and FAQs are current.
• Look at avenues/opportunities to reduce turn-around times & manual interventions by constantly generating solutions to problems and automate/digitize the same with the help of IT support
• Work effectively in a highly pressurised deadline/timeline driven environment with clear judgement and direction.
• Front end business and candidates with technical / operations related queries;
• Manage & monitor the overall background verification process;
• Ensure the business manager and recruiter, are provided with regular updates throughout the Onboarding process;
• Ensure data integrity and reporting is robust for the pre-employment verification process;
• Manage Vendor payments and expense provisioning;
• Manage Vendor Management and TMEP duties for Procurement related activities;
• Manage periodic R&O MIS & Dashboards to all relevant stakeholders and leaders;
• Work within the control framework and ensure that processes are followed to mitigate issues, queries and breaks in the process.

Requirements

• Graduates/ Post Graduates
• Applicants with min 7-10 years of experience mainly in Operations and Audit

• Graduates with MBA in HR will be preferred
• Experience in HR Resourcing Administration with exposure to Payroll / Benefits / Taxation / Recruitment / Compliance will be an advantage

Useful Link

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HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.

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Issued by The Hongkong and Shanghai Banking Corporation Limited, India