Job Description

Spearheading the operation strategy and Customer experience related operations for the company. Working closely with the leadership team and become an integral part of creating a successful and smooth customer journey path.

- Direct and strategies both Teacher Operations and Customer operations

- Establish and maintain business standards for accuracy, productivity and reliability

- Ensure all operations are carried on in an appropriate, cost-effective way

- Find ways to increase quality of customer service

- Willing to work 6 days a week in a fast paced startup environment

- Improve operational management systems, processes and best practice

- Proficiency with Microsoft Office/Excel

Opportunity to be a part of a fast pace growing edtech startup|Be an integral part of the core team.

- should have a strong knowledge and experience in spearheading both Tutor operations and Customer experience operations

- should have 6+ experience in operations

- Must have a background with edtech industry, preferable K12 segment

- been a part of fast paced growing startup and lead important projects during 0-1 journey would be preferred

- comfortable with working from office culture

- 3-4 years of experience in team handling

Our client is a fast paced growing startup, creating an impact with it's unique ideology in the edtech industry. They have a young and ambitious work force and are a strong believer of merit based and transparent growth.

Spearheading the operation strategy and Customer experience related operations for the company. Working closely with the leadership team and become an integral part of creating a successful and smooth customer journey path. Also, Accelerated growth based on performance.