Job Description

If you need assistance during the recruiting process due to a disability, please reach out to our Recruiting Accommodations Team through the Accommodation Request form . This form is used only by individuals with disabilities who require assistance or adjustments in applying and interviewing for a job. This form is not for inquiring about a position or the status of an application. R-83852 HR Operations Associate (Bangalore) In this role, you will be a part of Global HR Operations organization that is responsible for providing simple, scalable, and efficient core HR services to all Expedia employees worldwide. This includes delivering front line customer support, processing high volume transactions, and improving many aspects of the employee experience. As the HR Process Associate, you will provide direct support for employee related activities in Workday with a focus on delivering an outstanding customer experience, processing transactions with high quality and proactively identifying ways to improve service delivery. At Expedia, we love helping people experience the world through travel. Our company is fuelled by big ideas and our employees thrive in a high pace, high energy workplace bent on revolutionizing the travel industry. In this role, you will be a part of the Global HR Operations organization that is responsible for providing simple, scalable, and efficient core HR services to all Expedia employees worldwide. This includes delivering front line customer support, processing high volume transactions, and improving many aspects of the employee experience. As the HR Process Associate, you will provide direct support for employee related activities in Workday with a focus on delivering an outstanding customer experience, processing transactions with high quality and proactively identifying ways to improve service delivery. What You\'ll Do Provide excellent employee service by effectively evaluating employee/HR requests in ServiceNow and promptly responding to the issue in a high-quality fashion Provide troubleshooting support for resolution of complex transactions, procedural issues, and data issues; identify related HRIS system issues for escalation Input or assist with changes in HRIS (Workday) system including processing hires and assisting with job, organisational, or personal data changes. Audit and verify accuracy of data entered by running and analysing reports Build process flow & procedural documentation to improve overall operational performance Identify areas to improve service quality and timeliness Identify when an issue might impact other employees and escalate to supporting teams to drive resolution Who You Are 2+ years\' experience in HROps or any Customer facing Ops process A highly customer-orientated approach, committed to achieving excellent levels of customer service Able to communicate effectively in a multi-channel environment (e.g., voice, chat, email, case management, etc.) Demonstrated initiative to build and improve processes with team members Constantly have a growth mindset - open to quickly adapt to changes Demonstrate ability to manage several tasks and meet deliverables with minimal error Determine the relative impact and urgency of individual tasks Strong working knowledge of MS Office, PowerPoint, Word and especially Excel Keen to be a part of test and learn projects Basic understanding of HR processes (e.g. onboarding/off-boarding/position management) and ability to interpret and understand HR data is a plus Knowledge of Workday an added advantage About Expedia Group Expedia Group (NASDAQ: EXPE) powers travel for everyone, everywhere through our global platform. Driven by the core belief that travel is a force for good, we help people experience the world in new ways and build lasting connections. We provide industry-leading technology solutions to fuel partner growth and success, while facilitating memorable experiences for travelers. Expedia Group\'s family of brands includes: Brand Expedia , Hotels.com , Expedia Partner Solutions, Vrbo , trivago , Orbitz , Travelocity , Hotwire , Wotif , ebookers , CheapTickets , Expedia Group Media Solutions, Expedia Local Expert , CarRentals.com , and Expedia Cruises . 2021 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST: 2029030-50 Employment opportunities and job offers at Expedia Group will always come from Expedia Group\'s Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you\'re confident who the recipient is. Expedia Group does not extend job offers via email or any other messaging tools to individuals to whom we have not made prior contact. Our email domain is @expediagroup.com. The official website to find and apply for job openings at Expedia Group is careers.expediagroup.com/jobs . Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.

foundit