Job Description

:

About Us

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

About the Team

Our Global Technology Infrastructure group is a team of innovators who love technology as much as you do. Together, you'll use a disciplined, innovative and a business focused approach to develop a wide variety of high-quality products and solutions. You'll work in a stable, resilient and secure operating environment where you-and the products you deliver-will thrive.

High Risk Roles (HRR) are sensitive roles within the technology organization that require high assurance of the integrity of staff by virtue of 1) sensitive cybersecurity and technology functions they perform within systems or 2) information they receive regarding sensitive cybersecurity or technology matters. Users in these roles are subject to enhanced pre-hire screening which includes both criminal and credit background checks (as allowed by law). The enhanced screening will need to be successfully completed prior to commencing employment or assignment.

Description

Established management strength in the areas of Incident, change, and Problem management, including leading calls, reporting and analysis, creation and maintenance of Service Level Agreements, management communication and client relationship management with assigned application areas, and/or coordination of multiple staff involved in internal/external customer file transmission implementations

Manage team driving continuous improvement in areas such as processes, runbooks, automation, monitoring, postmortems, and follow ups.

Ensure employees are engaged and able to make calls with their vendors or clients in the repair of Network services.

Responsible for coaching and mentoring less experienced team members as well as overall team management responsibilities

Responsible for development of organizational functional goals, priorities and service objectives aligning with the overall GTI strategy

Accountable for one or more of the following: incident management, change management, impact identification, management communication, Risk and Controls, client relationship management, service improvement, discovery/gathering/documenting of business needs, data, and requirements

Perform talent evaluation, performance appraisals

Primary Responsibilities

Manages Team Talent evaluation and Performance Management

Analyze, track, and manage incident management for day-to-day operations.

Reviews and Certifies documentation.

Manage and prioritize escalations within or outside of service tower

Advocates for customer base when faced with Infrastructure or Business Critical issues

Lead one or more programs that require technical and/or soft skills to drive agile delivery using Jira

Direct and indirect accountability for people management.

Lead Service calls related to Incident, change, or problem management.

Drive results around continued improvement of our Network support systems, monitoring, automation, processes, documentation, runbooks, and training.

Have direct reports with engineers at all levels, growing their skills to support multiple technologies.

Skills

Expertise in one or more Infrastructure technologies

Data centers - Cisco (ACI) or VXLAN with Arista or Cisco

Server load balancing with F5

Firewalls management with Fortinet and or Checkpoint

CI/CD pipelines, ServiceNow, Ansible, Python

Experience with AWS, Azure, or GCP operations.

Presenting metrics and accomplishments using data analytics

Network management - SevOne, Splunk, Cisco Prime and or DNA (Digital Network Architecture), SNMP (Simple Network Management Protocol)

Ability to organize work for employees so there is clearly documented accountability.

Strong understanding of infrastructure components and how they are tracked and managed in various systems

Technological, Organizational and/or Operational change management

In-depth knowledge of the Risk and Controls landscape they manage

Negotiation

Partnership and Influence

Budget/Financial Management including Business Case completion

Superior communication skills to lead major incidents with clients, engineers, and vendors.

Provide ability to drive results.

Ability to tell stories using presentation skills and power point

Business Knowledge

Expert knowledge of the business(es) supported

Understands firm systems used to track and manage infrastructure

Ensures risk and control compliance to departmental and companywide standards

Ensures adherence financial control and budget management

Promotes a client centric environment for teams and contributors

Experience

3-5 years of experience as a subject matter expert or manager for a Network engineering team or Network operations center.

Strong professional written, presentation, and verbal communications

Location/Shift

Either Sunday through Thursday or Tuesday through Saturday 7am to 4pm IST

Shift schedule may change given notice

Location we are looking to hire at Bangalore - India.

About Us:

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

About the Team: Our Global Technology Infrastructure group is a team of innovators who love technology as much as you do. Together, you'll use a disciplined, innovative and a business focused approach to develop a wide variety of high-quality products and solutions. You'll work in a stable, resilient and secure operating environment where you-and the products you deliver-will thrive.

High Risk Roles (HRR) are sensitive roles within the technology organization that require high assurance of the integrity of staff by virtue of 1) sensitive cybersecurity and technology functions they perform within systems or 2) information they receive regarding sensitive cybersecurity or technology matters. Users in these roles are subject to enhanced pre-hire screening which includes both criminal and credit background checks (as allowed by law). The enhanced screening will need to be successfully completed prior to commencing employment or assignment.