Job Description

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Merchant Services - Product Manager- Network changes - Post Implementation Support

Description

JPMorgan's Corporate & Investment Bank is a global leader across banking, payments, markets and investor services. The world's most important corporations, governments and institutions entrust us with their business in more than 100 countries. The Corporate & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.

JPMorgan's Wholesale Payments business is an innovative leader in payments and cash management, moving and managing money for 85% of Fortune 500 companies and continually delivering industry first innovation. Our Wholesale Payments solution stack covers the full spectrum of client needs from payment collection and processing to liquidity and cash management to payout giving clients more control, protection, transparency and insight. We are an industry leader in moving money around the globe, with one fifth of the world's money crossing our payment infrastructure each day. Our expanding suite of global solutions and integrated technology platforms coupled with our advice-led expertise located in over 100 countries around the globe provide distinct client value.

Merchant Services is the global payment processing business for JPMorgan Wholesale Payments and is the world's leading merchant acquirer with over $1 trillion in annual transaction volume.

The Payment Brands Initiative domain is responsible for the delivery of the most critical core payments implementations within the Acquiring Platforms and Rails organization. The Program, Product, and Delivery managers for the domain are responsible ensuring Merchant Services' (and its clients') compliance with critical network mandates under very tight timelines and multi-million dollar implications in every release.

The Product Manager is responsible for the planning, delivery and execution of changes and providing implementation support to core acquiring product offerings, as required by the Payment Networks, our clients, or internal stakeholders. This position requires an individual who has demonstrable product management and ownership skills, and a proven history of successful product delivery. This Product Manager will work closely in partnership with technology and product managers to research existing functionality, analyze new enhancements, and ultimately deliver changes. The role requires an individual that is comfortable with technology, and is able to effectively liaise between the technology teams, client-facing stakeholders, and the payment networks. The role requires participating in large scale initiatives that delve into researching and remediating issues with data or client setups that drive negative client experiences with their cost of payments.

The ideal candidate is a seasoned Product Manager that has a combination of business and technical skills and the flexibility to pivot between both as audience and needs demand. The candidate must be comfortable defining a client value proposition at the same time as partnering with technology leads to prioritize their backlog. The candidate should be comfortable presenting at senior levels of the organization and possess the ability to articulate concepts and strategic initiatives in a concise, clear & data driven manner while also available to scrum teams to refine epics and ensure that technical requirements are fully understood and delivered.

Responsibilities

• Strategic thinking on how the organization delivers Interchange and Fees changes
• Partner with Payment Network Office to determine full list of required network changes
• Develop expertise in Payment Brand programs supported on our systems.
• Analyzing merchant, network, and industry data; helping to solve problems and making recommendations for action
• Participating in large scale initiatives that delve into researching and remediating issues with data or client setups that drive negative client experiences with their cost of payments
• Validating data; Identifying underlying causes of data discrepancies
• Close collaboration with Technology partners to deliver required changes to the product offering
• Contribute to the financial success of product outcome, including pricing strategy for products/services
• Structure and present reporting and updates to senior management
• Engage regularly with Field teams (Business Development and Relationship Management) to better understand client needs and solicit client feedback and deliver against it
• Ensure that projects are completed in accordance with all Risk, Architecture and other relevant firm-wide guidelines
• Deliver and/or coordinate product training and knowledge transfer sessions
• Identify issues quickly, escalate and bring to closure, with a critical focus on client experience
• Provide product expertise to partners across the organization to resolve client issues

Qualifications

• Bachelor's degree required/MBA preferred
• 3+ years experience in the Payments industry (Merchant Acquiring, Credit Cards, Debit Cards, or Network Operations)
• 4+ years experience in data analytics and modeling skills, including strong proficiency with Excel
• Experience in product management and development
• Experience in agile product delivery practices
• Expertise in payments - acquiring/acceptance/payment processing and/card brand/debit network experience preferred
• Team player and capable of building relationships with key business and technical partners
• Ability to work in a matrix organization and learn quickly
• Deep understanding of product development lifecycle and deployment of new payment solutions
• Talent for communication of complex business topics
• General business strategy acumen
• Working knowledge of Analytical Tools / Coding (Tableau, SQL, Python)

Traits of the desired candidate

• "This is not my job" does not exist in this individual's vocabulary
• Wants to know and learn payments; not just our systems and technology, but truly a #PaymentsGeek
• Business acumen is equally as critical as understanding of technology
• Understands the corporate structure; can identify and communicate impediments in a timely manner to ensure progress

About Us:

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

About the Team: The Corporate & Investment Bank is a global leader across investment banking, wholesale payments, markets and securities services. The world's most important corporations, governments and institutions entrust us with their business in more than 100 countries. We provide strategic advice, raise capital, manage risk and extend liquidity in markets around the world.