Job Description

As a Global Mobility Operations Lead, you will be responsible for delivering a best in class simplified, personalized, and digitized employee experience through superior service and operational excellence. Your responsibility includes, but is not limited to, overseeing administration of domestic and international moves, expense management, and front-line handling of Global Mobility-related queries. You will be required to adhere to established processes and guidelines in support of Global Mobility clients and partners, including managers, employees, and HR teams. As part of your daily duties, you will interact with team members and employees at various levels related to a range of topics and/or issues (complex, sensitive, routine, etc.) requiring attention to detail, empathy, ability to troubleshoot, taking ownership, and accuracy of work while maintaining a high-quality standard and ensuring data integrity. You will be accountable for providing a seamless, end-to-end positive experience with every interaction. Manage and provide oversight to Global Mobility Operations function Support head of the program and regional partners withproject/Initiatives Review the regional/country level requirements with regional partners and introduce changes accordingly Pro-actively look for new opportunities to improve the overall Global Mobility experience for employees Implement controls and best practices within the function in line with the firms culture and conduct Review and approve money movements and expense management Partner with Risk, Audit and Compliance to ensure overall organizational objectives are met Develop a collaborative working relationship with Global Mobility colleagues in other regions to ensure a consistent and compliant global approach Ensure execution of all services including tax, immigration and relocation services through the company\'s empaneled service providers Mentor directs to conduct operations in line with the program strategies Manage escalations from team members, employees, and HR partners Review staffing and volume trends to ensure the optimal capacity plan is in place Education Skills & Experience: Global Mobility experienceoverall in an operations environment. Working knowledge of employee relocation program and application is a must to be successful in this role. Strong ability to process data Knowledge of general business software and aptitude to learn new applications proficiency in Microsoft Office (Word, Excel, Outlook) Works well in teams Strong written& spokencommunication skillsin English Hassensitivity and ability to maintain and manage confidential data in a secure manner, with alertness tonoticeand question exceptions Has aclient servicing focus Hasanalytical ability, takes initiative, andinnovates This role requires you to work during India time 12.00pm - 9:00pm.

Monster